Complex Sales Manager

Courtyard Las Vegas • Las Vegas, NV

3d • Onsite

About The Position

The Complex Sales Manager is responsible for soliciting and developing familiarity with accounts in assigned market segments, prospecting and closing business in an assigned territory, and positively impacting hotel revenues. The role supports sales operations at Courtyard Las Vegas and requires knowledge of hotel operations, company sales policies, and selling techniques focused on maximizing occupancy and Average Daily Rate (ADR).

Requirements

• High school diploma or equivalent required.
• Must be skilled in Windows and company-approved spreadsheet and word-processing applications.
• Must communicate effectively verbally and in writing with employees and guests at all levels.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective in anticipating, preventing, identifying, and solving problems.
• Must be able to understand and evaluate complex information and data from various sources to meet objectives.
• Must maintain confidentiality of information.
• Must maintain regular attendance as required by hotel scheduling needs.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.

Responsibilities

• Attend daily Highgate Hotel Business Review (HHBR) meetings.
• Develop working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
• Understand company sales policies and standard operating procedures, and support adherence to them by the sales team.
• Meet or exceed sales goals and operate within the established sales expense budget.
• Participate in required Manager on Duty (M.O.D.) coverage and scheduled Saturday office coverage.
• Initiate and follow up on leads; maintain an active sales solicitation program.
• Monitor production of top accounts and evaluate market trends.
• Contact existing accounts according to the Account Coverage Program tracing frequencies.
• Meet assigned sales solicitation call goals.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections; entertain clients and greet onsite contacts.
• Assist with special promotions for direct sales segments, including parties and sales blitzes.
• Prepare required reports in a timely manner.
• Conduct professional, thorough hotel site inspections that present the property's features and benefits.
• Use the property's computerized sales management system to generate reports, enter business, block space, and build accounts.
• Abide by Prime Selling Time (PST) and handle inquiries through the Inquiry Day Program.
• Develop networking opportunities through participation in community and professional associations, activities, and events.
• Review meeting planner evaluations with the Director of Sales to ensure issues receive follow-up.
• Attend required hotel meetings and trainings, maintain regular attendance and professional appearance, and comply with hotel standards and regulations.
• Maximize productivity, identify problem areas, help implement solutions, and effectively handle problems.
• Maintain confidentiality and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED