Complex Rehab Coordinator - Harrisburg, PA

BLACKBURN'S PHYSICIANS PHARMACY•Harrisburg, PA

1d•Onsite

About The Position

Blackburn’s is seeking an experienced Complex Rehab Coordinator for its Harrisburg location. The coordinator manages specialized mobility and rehabilitation equipment orders from referral and intake through authorization, delivery, and completion. The role serves as a key contact for patients, caregivers, therapists, physicians, referral sources, insurance providers, ATPs, and internal teams, ensuring that documentation, insurance requirements, authorizations, and follow-up are handled accurately and efficiently. As the primary Complex Rehab Coordinator for the Harrisburg office, this person will manage day-to-day departmental workflow, coordinate patient accounts, support ATPs and clinical partners, and help strengthen the branch’s Complex Rehab operation. The position calls for independent ownership of priorities, proactive problem-solving, and the development of consistent processes. It does not necessarily involve formal supervisory responsibility, but offers the opportunity to lead by example, serve as an operational resource, and help shape how Complex Rehab services are coordinated at the branch.

Requirements

1–3 years of experience in the home and durable medical industry.
Medicare and Medicaid experience.
High school diploma or technical degree.
Strong organizational and communication skills.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Proficiency in Microsoft Office, Outlook, and internet-based applications.
Ability to work independently, take ownership of priorities, and follow through on multiple patient accounts.
Customer-focused mindset, problem-solving skills, and attention to detail.

Nice To Haves

College coursework or degree.
Familiarity with medical terminology, anatomy, or rehabilitation services.

Responsibilities

Coordinate Complex Rehab patient accounts from referral and intake through authorization, equipment delivery, and final documentation.
Serve as the primary coordination resource for Complex Rehab operations at the Harrisburg location.
Work with ATPs, therapists, physicians, patients, caregivers, referral sources, customer service, billing, and internal teams.
Review patient demographics, insurance information, prescriptions, evaluations, and supporting documentation for completeness and accuracy.
Verify Medicare, Medicaid, and commercial insurance coverage and identify payer-specific requirements.
Coordinate and track prior authorizations, medical-necessity documentation, physician signatures, and other required clinical information.
Communicate with insurance companies and referral sources to resolve missing information, coverage issues, authorization delays, and documentation concerns.
Monitor open orders and proactively follow up on outstanding requirements to keep patient accounts moving forward.
Assist with scheduling, equipment coordination, delivery preparation, and completion of required paperwork.
Maintain accurate, timely, and organized documentation within company systems.
Partner with ATPs and leadership to identify workflow issues, improve processes, and support efficient Complex Rehab operations.
Help establish strong communication and coordination practices within the Harrisburg branch.
Serve as a resource for questions about Complex Rehab documentation, payer requirements, and order status.
Identify opportunities to improve service, efficiency, and the patient experience.
Assist with training and knowledge-sharing as the Harrisburg Complex Rehab operation grows.
Maintain compliance with company policies, payer requirements, and applicable healthcare regulations.