Complex Group Rooms Coordinator

The Brown Palace Hotel & Spa • Denver, CO

2d • $23 - $24 • Onsite

About The Position

The Group Rooms Coordinator at The Crescent Hotel, Fort Worth, plays a vital role in supporting the Sales & Revenue team by working with our luxury urban resort’s in-house groups, including conferences, retreats, social events, lodging and other groups as needed to support the sales managers as well as property operations and events teams.

Requirements

• Passionate about hospitality sales and a minimum of 2 years of similar work experience, preferably in a luxury environment
• Experience with Microsoft Office products including Word and Excel.
• Previous experience providing service to others and providing administrative support in a team-oriented environment
• Excels at verbal and written communication and critical thinking to make quick decisions when assisting guests
• Flexible and driven to get the job done

Nice To Haves

• Outlook and opera cloud experience is preferred

Responsibilities

• Coordinate with group contacts to compile rooming list, and make necessary reservations
• Manage individual reservations and assist group guests in booking process
• Create booking links and manage group availability including communication with external reservation team
• Set up and confirm all group rooms billing pre and post stay
• Compile, distribute, and update group resumes
• Communicate with front office team all group rooms special requests and billing
• Communicate with leadership and reservations in identifying VIP reservations and welcome group amenities
• Attend weekly property operations, group resume & BEO meetings
• Attend pre-conference meetings with client(s) and management team members
• Assist with greeting clients upon arrival
• Produce accurate and timely reports that meet the needs of Sales and Revenue Leaders

Benefits

• Travel discounts at our hotels
• Competitive benefits
• Three pricing tiers of medical coverage
• Dental and Vision benefits to eligible full-time associates
• Associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act
• Paid time off plans may also be available to associates who qualify
• The Retirement 401(k) Program is open to both full-time and part-time associates who qualify

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed