Group Rooms Coordinator

Concord Hospitality Enterprises•Duluth, GA

8d•Onsite

About The Position

This role serves as a key point of contact for incoming sales calls, requiring a quick, timely, and professional response to internal partners and external customers. The coordinator will deliver clear and concise communication representative of Concord Hospitality across all communication avenues. The position demands excellent time management, self-motivation, proactive planning, and organizational skills with a keen focus on detail. Responsibilities include assisting with or managing room blocks, select reporting, client notifications for key dates, group resumes, event orders, BEOs, billing details, and other administrative tasks related to group and event bookings and execution. The role involves managing pre-event, main event, and post-event details, tracking, detailing, and communicating with clients and internal partners about assigned events and groups. The coordinator will gain knowledge of the hotel's food and beverage offerings, pricing, presentation, function space, audio-visual capabilities, and other elements crucial for group and event success. Learning and utilizing digital sales systems (Delphi, CI/TY, PMS) and sales processes, understanding hotel sales strategies (rates, fees, goals), and applying these to achieve individual and team objectives are essential. Participation in internal meetings, conference calls, reporting, planning, and training is also required. The role emphasizes teamwork, collaboration, an entrepreneurial spirit, and making sound decisions for the hotel's benefit. The associate is encouraged to own their career development, seeking training and opportunities for growth.

Requirements

Excellent time management
Self-motivation
Proactive planning
Organizational savvy with a keen focus on detail
Ability to learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.)
Understanding of hotel sales strategies (i.e. rates, fees, budgeted goals, etc.)
Ability to work in a unified and collaborative way
Entrepreneurial spirit
Advocacy for training and job opportunities

Nice To Haves

Knowledge of hotel’s food and beverage products, pricing, presentation
Knowledge of hotel’s function space, audio visual, and other details related to group and event success

Responsibilities

Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers.
Deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
Gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
Be prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Work in a unified and collaborative way that fosters team work and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own career development and be an advocate for training and job opportunities that will allow one to continue to hone and develop talents, skills, creativity, and personal and professional growth.