Complex General Manager - Mexico City, Mexico ($100K USD)

Remington Hospitality•Dallas, TX

1d•$100,000•Onsite

About The Position

The Complex General Manager is responsible for providing strategic operations leadership and oversight for a two‑hotel complex in the Mexico City area, encompassing both full‑service and select‑service branded hotel operations. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company. This role supports a complex of branded hotels located in Mexico City, operating within a dynamic urban market that serves corporate, business, and transient travelers. The properties are professionally managed and operate under established brand standards, requiring strong financial leadership, disciplined reporting, and effective collaboration with hotel leadership and ownership. The Director of Finance will oversee financial operations across the complex, ensuring accuracy, compliance, and consistent financial practices.

Requirements

Minimum 3 years' experience in Rooms and/or Food & Beverage functions
Strong business communication skills verbal and written
Strong presentation skills and ability to lead team at leadership and hourly level
Knowledge of federal, state and local employment laws and regulations
High work ethic and self-initiative
Strong computer skills in Microsoft Suite
Regular attendance according to established guidelines
Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
Professional image as perceived by subordinates, peers, superiors, guests and community
Must possess basic computational ability
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Maintain calm and professional demeanor in sometimes high pressure situations
Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
Ability to participate in and lead departmental and/or hotel team meetings
Sit, stand and walk for varying lengths of time
Lift approximately fifteen (15) pounds
Good communication skills, both written and verbal
Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset

Nice To Haves

Bachelor's degree in Hotel Management or related business field preferred
Some travel may be required

Responsibilities

Practice a culture of guest service in all you do; promote courtesy, goodwill and a positive attitude in each and every encounter.
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction in each interaction.
Coordinate special programs, functions and incentives to improve guest service.
Work in a cooperative and friendly manner with fellow associates.
Effectively lead the Executive Committee to reach the goals of the property.
Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
Ensure the property is compliant in all departments, growing the business year over year.
Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
Coach and develop leaders to exceed performance expectations.