Complex Claims Manager QIMA USA

QBE Insurance Group • Atlanta, GA

1d • Hybrid

About The Position

The purpose of this role is to oversee and drive best practices, optimal outcomes, and accurate reserves for claims within a specific line of business or region, ensuring efficiency and effectiveness in both retained and outsourced claims processes. The role will also involve the management and oversight of a small portfolio of high value and high complexity casualty claims.

Requirements

• Moderate relevant experience.
• Tertiary Degree or equivalent combination of education and work experience.

Nice To Haves

• Experience leading an insurance claims function.
• Experience managing or leading others.
• Increasing levels of responsibility.

Responsibilities

• Implement and communicate a Claims strategy to support delivery of overall business targets
• Drive deep levels of collaboration across all business units to ensure alignment and efficiency.
• Lead the development of operating policies by engaging with key stakeholders for positive modifications.
• Ensure team efficiency by managing claims-related finances and implementing best practices.
• Collaborate with leadership on strategies, budgets, and process improvements.
• Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making
• Establish a personal connection with customers to ensure comprehensive communication and understanding.
• Provide recommendations on business impact by analysing trends and identifying risks.
• Direct thorough investigation of claims to comply with budgetary constraints and requirements.
• Manage budgeted resources by forecasting needs and accounting for expenses accurately.
• Oversee third-party administrators and ensure accountability to internal stakeholders.
• Drive innovation in claims processes to improve team performance and customer satisfaction.
• Provide technical expertise and business acumen as a key public interface to develop QBE’s profile in the marketplace
• Devise, control, communicate and monitor and QBE claims reserving philosophy to drive forward Claims Handling

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees