Complex Administrative Manager (Scottsdale, AZ)

Raymond James•Scottsdale, AZ

3d•Onsite

About The Position

Under administrative direction, manages the overall efficiency and supervision of complex branch offices. Leads large or multiple projects with significant scope and impact, and independently handles difficult, broad assignments requiring originality and ingenuity, with some latitude for unreviewed actions or decisions. Uses extensive knowledge and skills gained through education and experience to identify, research, analyze, and resolve complex issues. The role oversees operations support associates across multiple branches, including staffing, training, supervision, performance management, licensing coordination, and administrative matters related to financial advisor and trainee transitions. It supports branch operations, compliance, budgeting, expense management, facilities, and complex expansion or relocation projects. The position may act as Resident Manager or Rep in Charge when required, may assist with management of a book of business, and may perform some Complex Manager duties. The position is based in Scottsdale, Arizona, with a resident workstyle and less than 25% travel. Compensation includes base salary or wages and may include additional compensation, discretionary bonuses, or commissions. Benefits may include medical, dental, and vision coverage; life, critical illness, accident, and disability insurance; retirement savings; paid time off; and parental leave. Eligibility and specific offerings may vary by position and employment status.

Requirements

Bachelor’s degree and at least six years of financial services industry experience, including related operational, administrative management, and supervisory experience; or an equivalent combination of experience, education, and/or training approved by Human Resources.
SIE required unless an exemption or grandfathering applies.
Series 7, 9, and 10 licenses required.
Series 63, 65, and/or 66 as required by state.
Ability to obtain additional securities and advisory state registrations if required by state.
Work experience listed: 6 to 10 years of general experience and 3 to 6 years of manager experience.

Responsibilities

Recruit, select, train, and supervise operations support associates in multiple branches.
Manage administrative matters related to the hiring and termination of financial advisors and trainees, and their transitions into and out of branches.
Conduct ongoing performance management, scheduled performance appraisals, and salary reviews for branch support associates; maintain associate files.
Monitor associates’ daily work, evaluate workload and responsibilities, and determine assignment changes needed to maintain efficient workflow.
Ensure adequate daily staffing levels and cross-training.
Conduct staff meetings at multiple branches.
Coordinate associate registrations, continuing education, and licensing.
Maintain records of complaints and ensure errors and omissions (E&Os) are filed and responses are completed.
Keep the Complex Manager apprised of appropriate matters and assist with disseminating information to associates.
Act as Resident Manager or Rep in Charge when required.
Participate in establishing complex expansion ventures, including satellite or new branches, and in existing branch moves.
Monitor alerts and supervise necessary follow-up.
Assist the Complex Manager with expense control and operating efficiency.
Assist in developing and monitoring office revenue and expense budgets.
Track, review, and approve expense reports, marketing allowances and expenses, and other complex expenses or chargebacks.
May assist the Complex Manager in managing their book of business.
May ensure compliance with firm and regulatory policies and procedures.
May oversee office maintenance, cleaning, and security issues.
Perform other assigned duties and responsibilities; may perform some Complex Manager duties.