Complex Administrative Manager (Scottsdale, AZ)

Raymond James•Scottsdale, AZ

1d•Onsite

About The Position

Under administrative direction, the Complex Administrative Manager manages the overall efficiency and supervision of complex branch offices. The role leads large or multiple projects with significant scope and impact and independently handles difficult, broad assignments requiring originality and ingenuity, with some latitude for unreviewed actions or decisions. It applies extensive knowledge and skills gained through education and experience to identify, research, analyze, and resolve complex issues. The position supports multiple branches by managing staffing, associate performance, office administration, licensing and registrations, records and complaints, expenses and budgets, and branch expansion or relocation activities. It may also act as Resident Manager or Rep in Charge, assist with a book of business, oversee compliance and facilities matters, and perform some Complex Manager duties. The role is resident in Scottsdale, Arizona, and requires less than 25% travel. Raymond James describes its culture through five guiding behaviors—Develop, Collaborate, Decide, Deliver, and Improve—and its core values of client-first, integrity, independence, and a conservative, long-term view. The company states that it is an equal opportunity employer and makes employment decisions based on merit and business needs.

Requirements

Bachelor’s degree and at least six years of financial services industry experience, including related operational, administrative management, and supervisory experience; alternatively, an equivalent combination of experience, education, and/or training approved by Human Resources.
SIE required unless an exemption or grandfathering provision applies.
Series 7, 9, and 10 licenses required.
Series 63, 65, and/or 66 as required by the state.
Ability to obtain additional securities and advisory state registrations if required by the state.
General experience listed as 6 to 10 years; manager experience listed as 3 to 6 years.

Responsibilities

Recruit, select, train, and supervise operations support associates in multiple branches.
Manage administrative matters related to hiring and termination of financial advisors and trainees and their transitions into and out of branches.
Conduct ongoing performance management, scheduled performance appraisals, and salary reviews for branch support associates, and maintain associate files.
Monitor associates’ daily work, evaluate workloads and responsibilities, and adjust assignments to maintain efficient workflow.
Ensure adequate daily staffing levels and cross-training.
Conduct staff meetings across multiple branches.
Coordinate associate registrations, continuing education, and licensing.
Maintain complaint records and ensure errors and omissions (E&Os) are filed and responses are completed.
Keep the Complex Manager apprised of appropriate matters and help disseminate information to associates.
Act as Resident Manager or Rep in Charge when required.
Participate in establishing complex expansion ventures, including satellite offices and new branches, and coordinate existing branch moves.
Monitor alerts and supervise necessary follow-up.
Assist the Complex Manager with expense control and operating efficiency.
Assist in developing and monitoring office revenue and expense budgets; track, review, and approve expense reports, marketing allowances and expenses, and other complex expenses or chargebacks.
May assist the Complex Manager in managing their book of business.
May ensure compliance with firm and regulatory policies and procedures.
May oversee office maintenance, cleaning, and security issues.
Perform other assigned duties and responsibilities; may perform some Complex Manager duties.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Critical illness insurance
Accident insurance
Disability benefits
Retirement savings
Paid time off, including vacation, holidays, and sick leave
Parental leave
Additional compensation may include cash or equity, discretionary bonuses, or commissions