Complex Accounts Receivable Clerk

Highgate Hotels•Denver, CO

About The Position

The Complex Accounts Receivable Clerk ensures proper review, timely processing, communication of guest billing, and collection in accordance with Highgate Hotel policies and procedures. The role supports multiple hotels within a market cluster and works with customers, hotel departments, and supervisors to manage credit, receivables, and guest satisfaction.

Requirements

High school diploma or equivalent required.
Ability to understand and use basic computer equipment and applications, including word processing and spreadsheets.
Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines across all properties.
Must be effective at handling problems, including anticipating, preventing, identifying, and solving them as necessary.
Must be able to understand and apply complex information and data from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.

Nice To Haves

At least one year of progressive experience in a hotel or related field is preferred.

Responsibilities

Assist the sales effort in establishing customer credit, including applications, reference checks, credit limits, direct-bill listings, deposit requirements, and other credit-related activities.
Provide customers with accurate and timely invoices, statements, and schedules.
Respond to customer inquiries in a timely and effective manner across all hotels within the market cluster.
Communicate issues and disputes to operating departments and the supervisor.
Maintain an efficient collection process, including organized filing and tracing, demand letters, monitoring returned checks and chargebacks, collection calls, and bad-debt write-offs.
Monitor the guest ledger, advance deposit ledger, and other related subsidiary ledgers to ensure proper internal control.
Monitor and prepare financial reports according to Highgate Hotel requirements and deadlines, including month-end aging reports and weekly aging transmissions to the Corporate Office.
Attend and contribute to periodic meetings, including pre-convention and credit meetings, to maintain favorable working relationships and improve morale, productivity, and efficiency.
Keep the supervisor informed of unusual events or deviations from policies or procedures.
Develop an understanding of credit accounts, including Group, Airlines, and Wholesale accounts.
Ensure overall guest satisfaction.
Maximize productivity, identify problem areas, and assist in finding and implementing solutions.
Attend required hotel meetings and trainings.
Maintain regular attendance, personal appearance, and grooming in accordance with Highgate Hotel standards, including wearing the proper uniform and nametag.
Comply with Highgate Hotel standards and regulations to support safe and efficient hotel operations.
Handle problems effectively by anticipating, preventing, identifying, and resolving them as necessary.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law