Complaints Administrative Assistant
About The Position
Motorola Solutions is seeking a detail-oriented and driven Complaints Administrative Assistant to join the MVRecovery team. MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. This is a full-service recovery operation that connects lenders and repossession agents to facilitate quicker and more compliant recoveries. This remote position involves handling complaints, claims processing, contract review, data entry, evidence logging, generating estimates and quotes, conducting internal audits, making outbound calls to debtors, performing remediations, and generating reports. The role requires a factual and process-consistent approach to reviewing cases, analyzing data, and keeping the department updated on new production.
Requirements
- High School Diploma or equivalent
- 1-2 years Repossession Industry and/or Insurance Claims, Impounds or Body Shop Repair
- Legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
Nice To Haves
- Excellent verbal and written communication skills
- Strong phone skills with ability to give clear and concise direction
- Strong multi-tasking and organization skills
- Google email, Docs & Sheets experience preferred
- Microsoft Excel & Word (Intermediate to Advanced) experience
- Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
- Claims and/or Complaints experience a plus
Responsibilities
- Handing and/or receiving complaints, incidents, issues
- Claims processing
- Contract and document review
- Data entry
- Logging, pulling evidence
- Estimates & quotes
- Internal audits
- 40% outbound calling debtors to discuss findings of claim review
- Remediations
- Report generation
- Discern and review cases from a factual perspective, while also keeping consistent with processes
- Generate reports as required
- Analyzing data and keeping the department up to date as new production occurs
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
