QA Complaints Analyst

QRC Group • Gurabo, PR

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About The Position

We are seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring that product performance and quality system elements are continuously measured to support improvement initiatives.

Requirements

• Bachelor’s degree or equivalent (related field).
• 2–4 years of related professional experience.
• Experience with quality investigations and complaint handling is highly preferred.
• Bilingual proficiency in English and Spanish.
• Must be available to work all shifts.

Responsibilities

• Monitors and tracks all sources of quality detractors utilizing the service database and complaint database.
• Ensures compliance with company policies, procedures, and quality standards; as well as safety and environmental regulations.
• Develops solutions to database problems of moderate scope and complexity.
• Writes and assists others in writing standard operating procedures.
• Generates and identifies significant trends.
• Regularly reports them to management and appropriate cross functional teams.
• Provides advanced technical assistance in the use of information mapping technology.
• Provides support to product review and release functions.
• Generates moderately complex statistical summaries.
• Provides support to good manufacturing practice auditing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level