Complaints/Grievance Coordinator
Professional Facility Services•Greater Landover, MD
About The Position
Manages intake, documentation, and District notification for claimant complaints regarding services provided under the contract.
Requirements
- High school diploma or equivalent
- Strong written communication and documentation skills
Nice To Haves
- Experience in customer service or grievance handling in a healthcare or government-contracting setting
Responsibilities
- Notify the District in writing addressing each formal written complaint filed by a claimant.
- When a complaint is received directly by PFS, promptly notify the Contract Administrator and the District's Medical Relations Officer.
- Maintain a complaint log documenting resolution status and timelines.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
