Complaints Administrative Assistant - Remote

Motorola Solutions • Texas, US Offsite, TX

2d • $47,849 - $49,920 • Remote

About The Position

MVRecovery, the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company, is seeking a detail-oriented and driven Complaints Administrative Assistant to join their team. This position is fully remote and candidates can reside anywhere in the United States. The role involves discerning and reviewing cases from a factual perspective while adhering to processes, generating reports, analyzing data, and keeping the department updated on new production. The position will involve handling complaints, claims processing, contract and document review, data entry, logging and pulling evidence, estimates and quotes, internal audits, outbound calling to debtors, remediations, and report generation.

Requirements

• Excellent verbal and written communication skills
• Strong phone skills with ability to give clear and concise direction
• Strong multi-tasking and organization skills
• Microsoft Excel and Word (Intermediate to Advanced) experience
• Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
• High School Diploma or equivalent
• 2+ years of experience in an Administrative role
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Nice To Haves

• Google email, Docs and Sheets experience preferred
• Claims and/or Complaints experience a plus

Responsibilities

• Handing and/or receiving complaints, incidents, issues
• Claims processing
• Contract and document review
• Data entry
• Logging, pulling evidence
• Estimates and quotes
• Internal audits
• 40% outbound calling debtors to discuss findings of claim review
• Remediations
• Report generation

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED