QE Complaints

Becton Dickinson Medical Devices•Columbus, OH

7d•Onsite

About The Position

We are the people who give possibilities purpose. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Requirements

Bachelor degree required
2 years manufacturing experience with broad background in manufacturing processes
Experience working in medical device manufacturing industry
Must obey all safety rules.
Must follow all GMP and GDP (if applicable) rules.
Must cooperate fully with the safety and environmental program.
May not pose a direct threat or significant risk to himself/herself or others.

Nice To Haves

Experience working with high performing work teams desired.

Responsibilities

Good understanding of the manufacturing processes.
Process monitoring and adjustment, process improvement, and product improvement including corrective action plans to address complaint issues.
Coordinate efforts with Process Engineering, Production for the establishment of controls, which support current product designs, and process capabilities and elimination of customer complaints.
Review and develop changes in existing or proposed processes or requirements to achieve optimum performance and quality cost that are focus on eliminating customer complaints.
Assume a role of leadership in analyzing and resolving issues, which prevent desired quality levels achievement.
Develop programs for the maintenance, replacement and improvement of inspection mechanism.
Stay informed as to the latest requirements of federal regulations and corporate policies regarding medical devices.
Lead and ensure regulatory compliance is met and that the manufacturing unit is trained on all requirements.
Own and continue to improve the complaint process.
Monitor customer complaints and trends.
Respond as needed for specific corrective action and customer interface.
Provide assistance and guidance on quality improvement.
Insure that all company safety rules and regulations are followed and promote general plant safety.
Own and lead efforts to reduce and eliminate customer complaints.
Assist in internal and external audits as needed.
Communication to all levels.
Other duties, as assigned.