QE Exterior Specialist

Kia Corporation•West Point, GA

1d•Onsite

About The Position

Review and analyze dealer claims related to exterior parts, identify quality concerns and root causes, coordinate effective countermeasures, and report improvement results.

Requirements

Bachelor’s degree in engineering or related field along with two (2) to five (5) years of progressive experience in a manufacturing environment (preferably within the automotive industry), or an equivalent combination of education and experience.
Strong planning, and organizational skills.
Ability to travel domestically and internationally.
Experience analyzing warranty, dealer claim, PDI, or customer quality data is preferred.
Knowledge of structured problem-solving methods, including 5 Why, fishbone analysis, and other root-cause analysis tools.
Strong data-analysis, technical reporting, and presentation skills.
Ability to lead cross-functional investigations and follow corrective actions through closure.
Ability to interpret engineering drawings, specifications, inspection standards, and technical reports.
Ability to multi-task and accomplish priorities within a designated time frame.
Ability to work calmly and with a sense of urgency in a fast-paced manufacturing environment.
Ability to communicate well and work well with others.
Ability to exercise independent judgement and discretion in both exercising company decisions and carrying out essential job duties that affect efficient business operations and its objectives, policies, practices, and conditions.

Nice To Haves

Broad understanding of automobile parts, assembly, and design and how these interrelate to the complete car and customer experience is desirable.
Experience working with Trend analysis and KPI reporting, spreadsheets, databases, and presentation applications and/or software.
Experience with managing programs and projects
Dealer Claim, warranty, PDI, and customer quality data analysis
Supplier and manufacturing process investigation
Vehicle Exterior troubleshooting experience in the following areas is preferred: Material manufacturing, evaluation, and control of plastics, sheet metal, Headlamp, and glass; Flush and Gap measurement and management; Body, paint, and moving parts sealing systems; Color Harmony; Air and Water Leak detection and correction.

Responsibilities

Review Dealer Claim and PDI data to analyze exterior part performance, identify main contributors, and prioritize opportunities for KPI improvement.
Investigate failures, identify trends, and evaluate improvement opportunities.
Review and evaluate returned exterior parts related to Dealer Claims.
Test parts against applicable specifications and standards to identify failure modes and root causes.
Coordinate countermeasure implementation and verify effectiveness.
Audit assembly processes to identify root causes of known, emerging, or new concerns related to Dealer Claims.
Communicate findings to responsible teams, collaborate with stakeholders to develop countermeasures, and report investigation results.
Collaborate with cross-functional teams to investigate root causes of Dealer Claim quality concerns.
Develop effective countermeasures based on investigation results and support implementation across relevant departments.
Maintain comprehensive records of Dealer Claim concerns, investigations, root causes, and countermeasures.
Regularly update countermeasure status, findings, and resolutions to ensure accurate information is available for review by relevant stakeholders.
Generate detailed reports to identify Dealer Claim trends, recurring concerns, and potential quality risks.
Analyze results to identify improvement opportunities and communicate findings to relevant departments to support corrective actions and KPI improvement.
Work on complex problem solving topics from production, dealer claim or other inputs as assigned.