Complaint Unit Processing Coordinator

Commonwealth of Massachusetts • Marlborough, MA

3d • Onsite

About The Position

The Massachusetts Department of Public Health (DPH) Bureau of Health Care Safety and Quality, Division of Health Care Facilities Licensure and Certification (DHCFLC) is seeking a Program Coordinator to coordinate and monitor the processing of complaint surveys for all health care facilities overseen by the department, including tracking and timely completion, finalize records for archival and attach survey documents in ASPEN and IQIES. The Program Coordinator serves as a liaison with CMS processing and enforcement staff and collaborates with internal DPH groups and CMS partners working closely with DHCFLC.

Requirements

• Knowledge of general report writing.
• Ability to communicate effectively.
• Capacity to analyze and determine the applicability of data to draw conclusions and make appropriate recommendations.
• Ability to prepare and use general reports, charts, graphs, and tables.

Nice To Haves

• Proficiency with Microsoft Office, especially Word, Excel, and PowerPoint.
• Self-starter with excellent organizational skills, and the ability to prioritize work assignments independently.

Responsibilities

• Coordinates the updating of survey tracking database with status of surveys throughout the Complaint process in an accurate and timely manner as mandated by the Commonwealth and Center for Medicare and Medicaid Services.
• Responsible for the processing of the Complaint surveys of health care providers within ASPEN and IQIES systems.
• Coordinates and performs as necessary the filing, photocopying, scanning, distribution and mailings of deficiency statements, correspondence and other materials relating to the survey process.
• Coordinates the distribution of copies of letters and forms to appropriate Agencies, Staff and Departments
• Ensures written reports and correspondence is grammatically correct, accurate and complete.
• Ensures all written documentation regarding complaint investigations and associated correspondence is filed in an accurate and timely manner
• Coordinates the completion of any surveys referred to the Legal Department and other agencies as appropriate.
• Acts as liaison with CMS Boston location processing and enforcement staff

Benefits

• Comprehensive Benefits
• outstanding suite of employee benefits that add to the overall value of your compensation package
• work experience that supports you, your loved ones, and your future

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree