Complaint Taker

City of Shreveport•Police, LA

1d•Onsite

About The Position

Receives non-emergency complaints from citizens in person or by telephone. Advises citizens of offense violations and complaint procedures. Questions and interviews complainants to obtain nature of complaint and facts; records the most accurate information possible on standardized police report forms for investigation and follow-up. Maintains records of calls and complaints. Routes and refers phone calls to appropriate divisions. Processes reports and other documents for Police Management Information System. May tend/operate CRT, keyboard, PC, and other EPD or basic office equipment. Make entries in arrest book and assists officers in locating reports and other records. Performs other duties as assigned or required.

Requirements

High school diploma or GED.
One year work experience in: clerical (typing), computer usage and composing written communication.
Type at least 35 words per minute.
Good verbal and written communication skills; attention to detail, tact and diplomacy.

Responsibilities

Receives non-emergency complaints from citizens in person or by telephone.
Advises citizens of offense violations and complaint procedures.
Questions and interviews complainants to obtain nature of complaint and facts.
Records the most accurate information possible on standardized police report forms for investigation and follow-up.
Maintains records of calls and complaints.
Routes and refers phone calls to appropriate divisions.
Processes reports and other documents for Police Management Information System.
May tend/operate CRT, keyboard, PC, and other EPD or basic office equipment.
Make entries in arrest book and assists officers in locating reports and other records.
Performs other duties as assigned or required.