Order Taker

Marriott•Goleta, CA

1d•Onsite

About The Position

This role involves taking room service orders over the phone, answering questions about menu selections, and coordinating with kitchen staff. The Order Taker will also address guest inquiries regarding wine selections, log callback information for room service orders, and notify relevant parties of any service delivery delays. A key responsibility is to communicate specific meal requirements, allergies, dietary needs, and special requests to the kitchen. The position also requires maintaining the cleanliness of work areas, recording transactions in the MICROS system, completing closing reports, and processing various payment methods. Additionally, the Order Taker must adhere to all company policies and procedures, including safety and security protocols, and ensure a professional appearance and demeanor. This includes welcoming and assisting guests according to company standards, developing positive working relationships, and ensuring adherence to quality standards. The role requires the ability to stand, sit, or walk for extended periods and handle objects weighing up to 10 pounds. The Ritz-Carlton emphasizes delivering exceptional experiences and upholding the "Gold Standards" through creativity, thoughtfulness, and compassion.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Take room service orders over the phone.
Answer questions on menu selections.
Check with kitchen staff.
Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
Place and log call back for room service order.
Notify guests and management of delays in service delivery.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day.
Record transaction in MICROS system at time of order.
Complete all closing reports, including MICROS reports.
Process all payment methods.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.