Complaint Laboratory Analyst - Columbus, OH

Abbott • Columbus, OH

8d • $25 - $49 • Onsite

About The Position

The Complaint Laboratory Analyst works in Abbott’s Nutrition Division in Columbus, Ohio. The role ensures complaint laboratory investigations are comprehensive, timely, and compliant with procedural requirements and customer expectations. It coordinates and completes laboratory testing on returned customer complaint samples and supports the complaint investigation process, laboratory functionality, customer satisfaction, and good laboratory practices (GLP). The analyst performs technical testing, documents findings in quality management systems, and supports complaint processing and evaluation for products marketed in the United States. The role also provides subject-matter expertise during audits and regulatory inspections and supports audit response activities.

Requirements

• High school diploma.
• At least 2 years of experience in a laboratory setting.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Coordinate and complete laboratory testing associated with returned customer complaint samples.
• Perform a variety of technical tests on returned customer complaint samples.
• Receive and document laboratory findings in quality management systems.
• Escalate potential risks to management as appropriate.
• Perform technical and record-keeping duties in accordance with company and regulatory policies and standards to meet quality and accuracy requirements.
• Support and initiate cross-functional engagement for associated complaint investigations.
• Support complaint processing and evaluation for U.S.-marketed products.
• Provide subject-matter expertise during internal audits, external audits, and regulatory inspections, including retrieving documentation, demonstrating system knowledge, and responding to questions about complaint investigations.
• Support audit response activities as needed.
• Support laboratory functionality, customer satisfaction, and good laboratory practices.

Benefits

• Career development opportunities with an international company.
• Potential eligibility for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit for earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED