Complaint Laboratory Analyst - Columbus, OH

Abbott • Columbus, OH

7d • Onsite

About The Position

The Complaint Laboratory Analyst works in Abbott’s Nutrition Division in Columbus, Ohio. The role ensures complaint laboratory investigations are comprehensive, timely, and compliant with procedural requirements and customer expectations. It coordinates and performs laboratory testing on returned customer complaint samples, supports the complaint investigation process and laboratory functionality, and contributes to customer satisfaction and good laboratory practices (GLP).

Requirements

• High school diploma.
• At least 2 years of experience in a laboratory setting.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Perform technical testing on returned customer complaint samples.
• Receive and document laboratory findings in quality management systems.
• Escalate potential risks to management as appropriate.
• Perform technical and record-keeping duties in accordance with company and regulatory policies and standards to meet quality and accuracy requirements.
• Support and initiate cross-functional engagement for complaint investigations.
• Support complaint processing and evaluation for products marketed in the United States.
• Provide subject-matter expertise during internal and external audits and regulatory inspections.
• Retrieve documentation, demonstrate system knowledge, and respond to questions related to complaint investigations.
• Support audit response activities as needed.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED