Complaint Analyst
Mandarich Law Group, LLP•Chicago, IL
•$20 - $25•Onsite
About The Position
Mandarich Law Group LLP is seeking a Complaint Analyst for its Chicago, Illinois; Williamsville, New York; Lake Mary, Florida; or Kennesaw, Georgia office. This is an in-office role with hours from 8:00 AM to 5:00 PM, Monday through Friday, in the respective time zone. The Complaint Analyst reviews and investigates customer complaints, documents resolutions and follow-up, identifies program-level trends and root causes, and recommends process and training improvements.
Requirements
- High school diploma or equivalent.
- Highly detail-oriented, analytical, and organizationally strong.
- Strong communication skills.
- Ability to work independently.
- Exceptional analytical and problem-solving skills.
- Excellent written communication skills.
Nice To Haves
- College degree.
- Prior law firm experience and/or knowledge of the legal and collections industry.
Responsibilities
- Ensure customer complaint program policies, procedures, and service-level agreements are met.
- Conduct account-level reviews of customer complaints through thorough investigation and evaluation.
- Document complaint resolutions and any required follow-up.
- Conduct program-level root cause analysis, research issues, identify trends, draw conclusions, and make recommendations.
- Assist with recommendations for enhancements to employee training.
Benefits
- Medical and dental coverage.
- 401(k) plan with company match.
- PTO.
- Paid parental leave.
- Competitive base salary.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
