Insurance Complaint Analyst Supervisor

State of Ohio • Columbus, OH

5d • Onsite

About The Position

The State of Ohio is seeking a candidate to supervise a team of insurance complaint analysts and to support positive outcomes for complicated Medicare issues. The ideal candidate will have excellent communication skills, strong leadership and supervisory skills, and can remain positive in a fast-paced environment. This role supports Ohio's 2.4 million Medicare beneficiaries, their families and their caregivers.

Requirements

• 10 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis
• 6 mos. exp. or 6 mos. trg. in operation of personal computer
• OR 10 courses in insurance; 7 1/2 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis
• 6 mos. exp. or 6 mos. trg. in operation of personal computer
• OR completion of undergraduate core program in insurance, communications, business or liberal arts; 8 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis
• 6 mos. exp. or 6 mos. trg. in operation of personal computer
• OR 24 mos. exp. as Insurance Complaint Analyst 3, 67233
• OR equivalent of Minimum Class Qualifications For Employment noted above
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Excellent communication skills
• Strong leadership and supervisory skills
• Can remain positive in a fast-paced environment

Responsibilities

• Plans, directs & supervises activities within assigned division
• Supervises & provides training for insurance complaint analysts
• Reviews full range of complaints regarding Medicare and ensures proper complaint procedures are maintained
• Analyzes & coordinates multi-divisional complaints
• Takes appropriate administrative action including referral & coordination with federal agencies, statewide organizations and internal divisions
• Develops & implements policies & procedures regarding staff development, division workflow & customer service issues
• Defines division goals & objectives
• Speaks before small & large groups
• Develops & coordinates internal training activities
• Represents department at professional conferences

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree