Post Market Complaint Data Analyst

Advita Ortho•Gainesville, FL

About The Position

The Medical Device Post-Market Complaint Data Analyst analyzes and manages post-market complaint data to help ensure the safety and efficacy of medical devices. The role works closely with cross-functional teams to provide complete and accurate complaint data that meets business needs and requirements.

Requirements

  • At least 2 years of experience in data analysis within the medical device, pharmaceutical, or biotech industries.
  • At least 2 years of experience in post-market complaint handling, investigation, and/or analysis.
  • Strong analytical skills and the ability to interpret complex data sets.
  • Proficiency in data analysis tools and software such as Excel, SAS, R, or Python.
  • Excellent communication and presentation skills.
  • Detail-oriented with strong organizational skills.
  • Knowledge of regulatory requirements such as FDA 21 CFR and ISO 13485.

Responsibilities

  • Collect, analyze, and manage post-market complaint data related to medical products.
  • Collaborate with Quality Assurance, Regulatory Affairs, Product Development, and other cross-functional teams to meet post-market complaint data needs and requirements.
  • Prepare detailed reports and presentations on complaint data analysis for internal and external stakeholders.
  • Ensure compliance with regulatory requirements and industry standards.
  • Participate in complaint trending activities.
  • Participate in root cause analysis and corrective actions.
  • Maintain accurate and up-to-date data concerning complaint investigations and resolutions.
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