Complaint Compliance Analyst I
About The Position
As a Compliance Analyst I in Complaints, you will help ensure regulatory compliance by reviewing and responding to customer and regulatory complaints. You will support the Bank’s compliance complaints program, working with compliance leaders to track, document, and escalate regulatory issues as needed. The role includes complaint intake; preparing and reviewing responses; identifying root causes; responding and remediating appropriately; and reporting risks or trends to key stakeholders. The position supports Core Bank and CCBX fintech partners. It requires availability during standard Pacific Time business hours, 8 AM–6 PM PT, with flexibility, regardless of location. The posted salary range is $68,899–$82,678, but the company will not hire above $78,000.
Requirements
- Strong attention to detail and ability to analyze complaint data and identify trends.
- Effective written and verbal communication skills, including the ability to summarize issues, explain complex concepts clearly, create reports, and draft clear, compliant, well-supported responses.
- Ability to manage multiple tasks, prioritize workloads, and meet deadlines.
- Willingness to learn and adapt in a regulatory-driven environment.
- Strong collaboration skills to work with Compliance, Risk, and Customer Support teams.
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- At least 1 year of relevant experience in compliance, customer complaints, regulatory risk, or banking operations.
- Proficiency in Microsoft 365 tools, including Excel, SharePoint, Teams, and Word.
- Availability to work standard Pacific Time business hours (8 AM–6 PM PT with flexibility), regardless of location.
Nice To Haves
- Previous experience in complaint management.
- Familiarity with consumer financial protection laws.
Responsibilities
- Draft and review responses to complex complaints from regulatory agencies and customers for Core Bank and CCBX fintech partners, ensuring compliance and identifying potential regulatory risks.
- Log and maintain complaint cases in a GRC tool, documenting the account and including relevant information and documents.
- Monitor open complaints daily to ensure responses are provided before their deadlines.
- Follow internal policies, procedures, and regulatory guidelines when handling complaints.
- Escalate complex cases to senior compliance analysts or management for further evaluation.
- Support regulatory requests and audits by compiling relevant documentation.
- Maintain updated knowledge of consumer protection regulations, including Reg E, Truth in Savings Act, UDAAP, FACTA, Reg Z, Reg B, and the Fair Credit Reporting Act.
Benefits
- Three competitive medical plan options.
- Health Savings Account (HSA) with eligible medical plans, including employer contributions.
- Healthcare and dependent-care Flexible Spending Accounts (FSA).
- Dental and vision insurance.
- Company-paid basic life insurance, with options to purchase additional coverage.
- Long-term and short-term disability coverage.
- Supplemental Hospital Indemnity, Accident Insurance, and Critical Illness coverage.
- 401(k) retirement plan with company matching.
- Paid vacation and sick leave.
- 11 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
