Compensation Claims Analyst

State of Indiana•Indianapolis, IN

11d

About The Position

The Compensation Claims Analyst serves as a communication link for victims, service providers, law enforcement, and attorneys, addressing concerns by phone, mail, and email. The role includes sorting incoming mail, entering bills and supporting documents into the VCC database, investigating violent and sex crime applications under I.C. 5-2-6.1, gathering reports and records, verifying and processing bills, and working with law enforcement to obtain information needed for application decisions. Timely, compassionate communication supports victims throughout the compensation process. The position also researches and compiles program information, answers questions about program policies and procedures, maintains program files, assists with reports, applications, budgets and purchasing, monitors program assets, supports program planning, and prepares and distributes training materials. Other duties may be assigned. The role may be used in a supervisory capacity based on agency needs. A degree is not required.

Requirements

Specialized knowledge of the program area, including pertinent rules and regulations.
Specialized knowledge of applicable legislation, guidelines, agency policy, and professional standards and practices.
Ability to research, analyze, and compile topics related to the program area.
Ability to communicate effectively.
Ability to operate effectively in a group decision-making process.
Tact in dealing with agency personnel and the public.
Specialized knowledge of accounting and budgeting.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Address concerns from victims, service providers, law enforcement, and attorneys by phone, mail, and email.
Sort incoming mail and enter bills and supporting documents into the VCC database.
Investigate violent and sex crime applications in accordance with I.C. 5-2-6.1 by gathering required reports and records.
Verify and process related bills and work with law enforcement to obtain additional information needed for application decisions.
Research and compile information on program procedures, needs, and policies.
Answer customer questions about program policies and procedures.
Establish, organize, and maintain current and historical program files.
Assist with program reports, develop applications, prepare budget allocations, and/or purchase consultative services.
Maintain, monitor, and order program assets.
Assist the supervisor with development and planning of the program and its role within the agency.
Schedule, prepare, and disseminate program-related training materials.
Perform other duties, responsibilities, and activities as assigned.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies, including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.