PACE Companion Coordinator

San Ysidro Health•National City, CA

19h•Onsite

About The Position

Under the direct supervision of the PACE Assistant Center Manager, the Companion Coordinator is responsible for managing all companion requests, scheduling, and execution of companionship services during specialty appointments. The role ensures optimal efficiency in providing these services. The Companion Coordinator oversees daily operations related to companionship by assigning tasks to staff, ensuring efficient service delivery and a positive experience for participants. They maintain a daily log of staff assignments and allocate resources to ensure comprehensive provision of companionship services. The role involves preparing and providing concise reports to keep center leadership informed of key metrics. Additionally, the Companion Coordinator engages in the onboarding, training, and mentoring of PCAs and CNAs on SD PACE/SYH’s mission, vision, values, Day Center objectives, and workflows. They collaborate with the Assistant Center Manager to communicate job expectations, manage staff performance through coaching, counseling, and disciplinary actions, conduct performance evaluations, prepare work schedules, and provide necessary resources. The role also contributes to the development and implementation of departmental policies and procedures to meet participant and care team objectives, promoting a quality-focused environment that achieves performance and care goals. Additional duties include maintaining and complying with established SYHealth and departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards, performing other related duties as assigned or requested, and attending meetings as required.

Requirements

High School Diploma or GED equivalent.
Minimum of 1 year working with seniors in an adult day health center setting or related care setting.
Relevant education or volunteer work may substitute for experience.
Strong verbal and written communication skills.
Must possess the skills necessary to provide care for geriatric patients.
Must thrive in a team environment.
Must possess good organizational and supervisory skills.
Ability to effectively handle difficult and unusual interpersonal situations.
Meet a standardized set of competencies for the specific position description established by SYHC PACE and approved by CMS.
Good computer literacy including internet navigation and research skills.

Nice To Haves

Post-high school vocational or specialized training.
Clinical experience.
Experience with a PACE Program or adult day health center setting.
One year caring for seniors or elderly in an assisted living program, nursing home that provides services to disabled or elderly adults.
Bilingual in Arabic or Spanish.

Responsibilities

Manage all companion requests, scheduling, and execution of companionship services during specialty appointments.
Oversee daily operations related to companionship by assigning tasks to staff, ensuring efficient service delivery and a positive experience for participants.
Maintain a daily log of staff assignments and allocate resources to ensure comprehensive provision of companionship services.
Prepare and provide concise reports, keeping center leadership informed of key metrics.
Engage in the onboarding, training, and mentoring of PCAs and CNAs on SD PACE/SYH’s mission, vision, values, Day Center objectives, and workflows.
Collaborate with the Assistant Center Manager to communicate job expectations, manage staff performance through coaching, counseling, and disciplinary actions, conduct performance evaluations, prepare work schedules, and provide necessary resources.
Contribute to the development and implementation of departmental policies and procedures to meet participant and care team objectives, promoting a quality-focused environment that achieves performance and care goals.
Maintain and comply with established SYHealth and departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
Perform other related duties as assigned or requested.
Attend meetings as required.