Companion Animal Supervisor

Petco•Paoli, PA

1d•Onsite

About The Position

The Companion Animal Supervisor is a subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The role combines a commitment to animal welfare with operational discipline and business acumen, and leads through expertise, coaching, and influence. This position oversees animal care and maintenance, ordering, regulatory compliance, documentation, and veterinary-protocol responses. It supports department sales, margin, and shrink goals; provides knowledgeable customer service; and trains and develops partners in animal care, selling behaviors, and operational routines. The supervisor also serves as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance. The role is primarily performed indoors in a Pet Care Center retail environment, with regular presence on the sales floor and occasional work outside the center for tasks such as bank deposits, merchandise transport, or community events. It requires frequent standing, walking, bending, kneeling, reaching, and lifting or moving items or animals weighing up to 50 pounds. The position involves working near animals and possible exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required for evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

High school diploma or GED preferred.
At least 1 year of supervisory experience, preferably in a pet retail environment.
Strong knowledge of companion animals, aquatics, and animal-care practices.
Excellent communication, organizational, and interpersonal skills.
Strong focus on customer service and people development.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and possible exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

High school diploma or GED.
Supervisory experience in a pet retail environment.

Responsibilities

Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals, and respond appropriately to sick or injured animals in alignment with veterinary protocols.
Coach and mentor partners to provide compassionate, knowledgeable customer interactions and excellent customer service.
Maintain an engaging, welcoming environment and high standards of cleanliness, animal care, and visual presentation in Companion Animal and Aquatics areas.
Model Petco selling behaviors and promote teamwork, inclusion, and collaboration.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Analyze business trends and reports, identify opportunities, and implement improvement plans.
Order live animals to balance animal welfare, inventory, sales, and margin goals.
Support omni-channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute animal care and department operations, including maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
Process transactions efficiently, including cashiering and point-of-sale transactions.
Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
Train, coach, and develop partners in animal care, selling behaviors, and operational routines; provide ongoing feedback and support.
Assist with additional duties as needed to support business needs.