Commute Content Manager

JLL • Seattle, WA

22h • Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Commute Content Manager is responsible for developing, maintaining, and optimizing content across GREF Commute's digital platforms, ensuring employees have a seamless and intuitive experience accessing commute programs and benefits. This role bridges commute operations and digital content management, combining subject matter expertise in commuter programs with strong content strategy, organization, and execution skills. You will collaborate across multiple stakeholder groups including Product, Development, Benefits, TDM, and Communications teams. The ideal candidate will have hands-on familiarity with commute program operations (parking, shuttles, rideshare, transit, etc.), an understanding of workflows and content structures, and strong communication and organizational skills.

Requirements

• Bachelor's degree preferred; equivalent combination of education and experience accepted
• 2–4 years of experience in content management, communications, marketing, or digital operations, ideally in a large enterprise or technology environment
• Excellent written and verbal communication skills with ability to convey complex information clearly and accessibly
• Strong organizational skills with the ability to manage multiple concurrent projects and meet tight deadlines
• Experience with content management systems (CMS) and structured content frameworks
• Familiarity with SEO principles, keyword research, and accessibility standards
• Comfortable working cross-functionally with technical and non-technical teams
• Intermediate proficiency with Microsoft Office Suite, Smartsheet, and Excel.

Nice To Haves

• Experience with commute programs, transportation demand management, or employee engagement
• COREx experience
• Analytical mindset with the ability to use data to inform content decisions
• Team-oriented, proactive, and highly adaptable to evolving business needs
• Ability to travel occasionally for commute events or team meetings
• Ability to work flexible hours as needed to support content launches and events.

Responsibilities

• Maintain a working understanding of all commute programs, benefits, and tools by staying actively engaged with the Commute CX Coordinator team, and review and respond to Platform Tech Issue tickets
• Research, draft, and format content for commute-related topics to ensure clarity and self-service for employees, while developing and maintaining taxonomy and content frameworks to align with GREF standards
• Input and maintain approved content within COREx Beta and Production environments, ensuring Beta environments mirror current production content for accurate testing and review
• Develop and maintain SEO strategy for commute content across all channels to improve discoverability and relevance of results
• Collaborate with Facilities Management, Product Managers, and Transportation Demand Managers to gather and input facility data for new or expanding sites
• Conduct recurring content audits to validate accuracy of commute benefit details, links, and imagery, tracking updates in a shared content tracker
• Develop and maintain SOPs and process documentation for content workflows, COREx use, and content publishing, and create internal training materials
• Represent the Commute team at events, including virtual showcases, FAQ presentations, and tabling sessions, and host weekly Office Hours to support employees with commute-related questions.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees