Community & Workforce Specialist I - Youth Center

Pima County•Tucson, AZ

3d•$21 - $28

About The Position

The Community & Workforce Development Department is recruiting a Community & Workforce Specialist I to support the Summer Youth Program and Youth One-Stop Center, which serve youth ages 14–24. This is a full-time regular classified position. The role provides administrative support and direct assistance to clients, families, and community members, including answering and directing phone calls, data entry, maintaining filing systems, and providing customer service. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m. The department serves vulnerable populations and minors. Employment requires a Level One Fingerprint Clearance Card, a Criminal History Self Disclosure Affidavit, and a Central Registry background check. A valid driver license is required when applying, and a valid Arizona driver license is required at appointment.

Requirements

Associate’s degree from an accredited college, university, or technical school in management, public or business administration, or a related field as determined by the department head; relevant experience and/or education from an accredited college or university may be substituted.
Alternatively, one year of experience with Pima County as a Community & Workforce Technician I or II, or a similar Pima County position as determined by the department head.
Valid driver license at time of application and valid Arizona driver license at time of appointment.
Must obtain and maintain required licenses and certifications; driving record is subject to a 39-month DOT Motor Vehicle Record review and Fleet Services approval.
Must complete required background screening, including a Level One Fingerprint Clearance Card, Criminal History Self Disclosure Affidavit, and Central Registry background check.
Qualifying education and experience must be documented in the application’s Education and Work Experience sections.

Nice To Haves

At least one year of customer service experience.
At least one year of experience with Microsoft Office Suite, including Outlook, Word, and Excel.
At least one year of experience working with youth programs.
At least one year of experience in data entry and maintaining spreadsheets.
Experience communicating verbally and in writing.

Responsibilities

Participate in day-to-day operational and support activities for a program or work unit within the Community & Workforce Development Department.
Provide urgent and compassionate direct services to clients by phone, email, online, or in person.
Assess community members’ needs and guide them to appropriate resources.
Match qualified candidates with employment, education, or financial assistance resources, coaching, or support.
Represent the program or work unit at community events and meetings with County personnel or community partners.
Provide administrative and other support needed to achieve program or work-unit objectives.
Coordinate and participate in program activities with other County departments and community partners.
Provide input to management on program goals and objectives.
Manage and maintain records of program participants and their progress.
Answer and direct phone calls, perform data entry, maintain filing systems, and provide customer service and assistance to families and community members.
Perform other duties assigned in support of the department and Pima County.