Community & Workforce Specialist I - Youth Center

Pima County•Tucson, AZ

About The Position

Pima County’s Community & Workforce Development Department is recruiting for a full-time regular classified Community & Workforce Specialist I position supporting the Summer Youth Program and the Youth One-Stop Center, which serve youth ages 14–24. The position provides administrative and direct service support, including answering and directing phone calls, data entry, maintaining filing systems, and assisting families and community members. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role supports day-to-day program operations and provides responsive, compassionate services to clients by phone, email, online, or in person. The specialist assesses community members’ needs, guides them to appropriate resources, and connects qualified candidates with employment, education, or financial assistance resources, coaching, or support. The role also maintains participant records and progress information, participates in community and program activities, and coordinates with County departments and community partners. The position requires an associate’s degree in a relevant field or qualifying equivalent education and/or experience, or one year of experience with Pima County in a Community & Workforce Technician I or II role or a similar position. A valid driver license is required at application, and a valid Arizona driver license is required at appointment. Employment requires a Level One Fingerprint Clearance Card, a Criminal History Self Disclosure Affidavit, and a Central Registry background check. The successful applicant is also subject to pre-employment background screening and a 39-month DOT Motor Vehicle Record review.

Requirements

Associate’s degree from an accredited college, university, or technical school in management, public or business administration, or a related field as determined by the department head; relevant experience and/or education from an accredited college or university may be substituted.
Alternatively, one year of experience with Pima County as a Community & Workforce Technician I or II, or in a similar Pima County position as determined by the department head.
Clearly document qualifying education and experience in the application’s Education and Work Experience sections.
Valid driver license at the time of application.
Valid Arizona driver license at the time of appointment.
Obtain and maintain required licenses and certifications; failure to do so may be grounds for termination.
Pass required pre-employment background screening, including work history, education, and criminal conviction history verification.
Obtain a Level One Fingerprint Clearance Card and complete a Criminal History Self Disclosure Affidavit and Central Registry background check.
Be subject to a 39-month DOT Motor Vehicle Record review and Fleet Services review and approval of the driving record.
Ability to meet physical and sensory requirements determined by the position, which may include bending, climbing, kneeling, reaching, squatting, stooping, grasping, hearing behind oneself, speaking in person and by phone, and operating a motor vehicle.

Nice To Haves

At least one year of customer service experience.
At least one year of experience with Microsoft Office Suite, including Outlook, Word, and Excel.
At least one year of experience working with youth programs.
At least one year of experience in data entry and maintaining spreadsheets.
Experience communicating both verbally and in writing.

Responsibilities

Participate in the day-to-day operational and support activities of a program or work unit within the Community & Workforce Development Department.
Provide direct, urgent, and compassionate services to clients by phone, email, online, or in person.
Assess community members’ needs and guide them to appropriate resources.
Connect qualified candidates with resources, coaching, or support related to employment, education, or financial assistance.
Represent the program or work unit at community events and meetings with County personnel or community partners.
Provide administrative and other support needed to complete program or work unit objectives.
Communicate and participate in program activities in coordination with other County departments and community partners.
Provide input to management on developing program goals and objectives.
Manage and maintain program participant records and records of their progress.
Answer and direct phone calls, perform data entry, maintain filing systems, and provide customer service and assistance to families and community members.
Perform other duties assigned in support of the Community & Workforce Development Department and Pima County.