Community Transition Liaison Program Case Assistant/Administrative Support

Old Colony Elder Services•Brockton, MA

4d•Hybrid

About The Position

OCES is growing and expanding to 11 more towns covering the south shore area. OCES supports older adults and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe living for our consumers, we hope to allow them to stay active and engaged in their lives and in their own communities for as long as possible. The Community Transition Liaison Program (CTLP) Case Assistant is responsible for providing administrative support to the assigned CTLP team and performing related functions as assigned by the program management.

Requirements

Excellent computer skills
Excellent verbal and written communication skills
Ability to respect the workplace and providers with privacy and confidentiality
Ability to deal effectively with statistical and financial data
Knowledge of general office procedures and equipment
Proficient with Microsoft Office Suite or related software
High School diploma or equivalent
Minimum one year of relevant experience
Must have personal computer with secure internet access at home

Nice To Haves

Associate degree preferred

Responsibilities

Supports the Community Transition Liaison to operate at the top of their role and responsibility
Accompanies the Liaison on nursing facility visits as needed
Provides additional support to the Liaison for complex cases
Gathers documentation needed to assist the consumer in applying for public benefits
Assists the consumer in completing and submitting housing applications
Conducts administrative duties as needed by Liaison, including data entry into EOEA-designated cloud-based data enterprise system
Ensures case documentation meets the standards set forth by the Executive Office of Elder Affairs for the Community Transition Liaison Program
Providing accurate reports as required by the department
Assist staff in tracking waivers and recipient choice forms as needed
Other duties as assigned