Community Transition Liaison Program Case Assistant/Administrative Support

Old Colony Elder Services•Brockton, MA

21d•Hybrid

About The Position

OCES is seeking a Case Assistant to provide administrative support for its Community Transition Liaison Program (CTLP). The role supports Community Transition Liaisons in serving older adults and individuals with disabilities, helping consumers access services and maintain healthy, safe, and independent lives in their communities. The position includes administrative and case-support tasks, occasional nursing facility visits, and assistance with documentation, public-benefit applications, and housing applications. Work is in a hybrid environment, with work from home, the office, and home visits; on-site work may be needed as required. The position offers a 35-hour work week, a standard Monday–Friday schedule, and some flexibility.

Requirements

Excellent verbal and written communication skills.
Excellent computer skills.
Ability to respect workplace and provider privacy and confidentiality.
Ability to deal effectively with statistical and financial data.
Knowledge of general office procedures and equipment.
Proficiency with Microsoft Office Suite or related software.
High school diploma or equivalent.
Minimum one year of relevant experience.
Ability to travel and reliable means of transportation.
Must have a personal computer with secured internet access at home.

Nice To Haves

Associate degree preferred.

Responsibilities

Support the Community Transition Liaison in operating at the top of their role and responsibility.
Accompany the Liaison on nursing facility visits as needed.
Provide additional support to the Liaison for complex cases.
Gather documentation to help consumers apply for public benefits.
Assist consumers with completing and submitting housing applications.
Perform clerical duties as needed by the Liaison, including data entry into the EOEA-designated cloud-based data enterprise system.
Ensure case documentation meets Executive Office of Elder Affairs standards for the Community Transition Liaison Program.
Provide accurate reports as required by the department.
Assist staff in tracking waiver and recipient choice forms as needed.
Perform other duties as assigned.