Community Technology Specialist

OpenEd • Springville, UT

7d • Remote

About The Position

The Community Technical Specialist plays a critical role in ensuring the quality, consistency, and scalability of Community programs by owning live operations, attendance systems, and performance insights. This role is responsible for everything that happens during and after sessions—ensuring events run smoothly in real time while capturing accurate data and turning it into actionable insights for the team. This is a fast-paced, detail-oriented role that blends real-time execution with analytical thinking. You will serve as both the operational backbone of live sessions and the source of truth for program performance.

Requirements

• Experience with Google Workspace (especially Sheets and data tracking)
• Excellent writing and communication skills
• Strong spreadsheet proficiency
• Ability to easily adapt to new software and switch between softwares
• Strong attention to detail and accuracy
• Ability to manage multiple tasks simultaneously
• Comfort with virtual meeting platforms (Zoom or similar tools)
• Ability to work independently and meet deadlines
• Basic video editing and graphic design skill

Nice To Haves

• Experience with data tracking, reporting, or analytics
• Experience supporting live virtual events or programs
• Familiarity with CRM systems or operational tools
• Experience in education or online learning environments

Responsibilities

• Provide real-time support for live sessions (clubs, events, Morning Meetings, Flex Fridays)
• Troubleshoot technical issues and ensure sessions run smoothly
• Support facilitators and teachers during live programming
• Ensure sessions start on time and meet quality standards
• Own attendance tracking systems across all Community programs
• Ensure accurate and complete attendance records
• Maintain and validate data across platforms and systems
• Identify discrepancies and resolve data issues quickly
• Manage session recordings and ensure timely uploads
• Ensure all post-session deliverables are completed accurately and on time
• Monitor session quality and consistency across programs
• Identify issues in execution and flag them to leadership
• Help standardize expectations for live session delivery
• Create and maintain weekly reports on attendance, engagement, and trends
• Analyze participation patterns and identify opportunities for improvement
• Surface insights that inform program planning and operational decisions
• Identify inefficiencies in live operations and data workflows
• Recommend and support process improvements or automation opportunities
• Partner with leadership to improve systems and scalability

Benefits

• Competitive salary and 401k plan + company matching opportunities
• Competitive Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
• Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
• Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
• Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed