Community Support Worker
About The Position
The position greets and responds to the immediate needs of clients, donors and visitors at the NWT Resource Centre, gives general oversight to the reception area, assists with client assistance and provides program and administrative support as required. Provides general reception service to the NWT Resource Centre by: Answering the telephone and referring calls to the appropriate departments, Delivering messages as required, Receiving deliveries and donations, sorting, light lifting (20 pounds) and storing food donations, Receiving general public walk-ins and referring them to the appropriate department, Ensuring the cleanliness and tidiness of the reception areas. Community Services Support: Distributing food hampers and clothing vouchers & the required paperwork/data entry, Arrange for appropriate discarding of non-monetary donations that are unusable. Receive, sort and organize non-monetary donations or purchased products following direction from caseworker or supervisor. Responsible for stocking and distributing of toiletries to clients, Responsible for letting clients in to utilize the laundry and shower facilities. Maintain safety of the clients and the facility, Light lifting and moving boxes. Work cooperatively with volunteers, Provide crisis intervention as required, Assist with seasonal programs including but not limited to Christmas, Kettles and Food drives, Prepare food hampers for clients, Maintain food bank cleanliness, tidiness, and organization. Refer clients to other community resources where appropriate, Other duties as assigned by Community Services Supervisor or designate. Administrative support: Recording statistics for Community Services Department and Corps, Filing for Community Services Department, Receipt, recording and disbursement of mail. Accept walk-in monetary donations and provide temporary receipts to donors, Support leadership staff with correspondence, filing and scanning. Other duties as assigned by the Executive Director or Corps Officer.
Requirements
- Social Service Experience
- Strong computer skills
- Ability to learn Salvation Army specific software including Link2Feed
- Current First Aid/CPR certification
- Clear Criminal Record Check required
- Completion of high school plus additional courses in facilities management or equivalent
- Previous experience in reception or general administrative work experience
- Willingness to adhere to the Mission Statement and values of The Salvation Army
- Awareness of issues involved in aboriginal and cross-cultural ministry
- Computers skills are essential – MS Office and ability to learn other software applications
- Effective communication in English both written and oral
- Effective time management and organizational skills
- Ability to work independently, unsupervised and within a team environment
- Exceptional Customer Service skills
- De-escalation techniques acquired through verbal judo or NVCI training
- Self-directed and motivated
- Ability to work under stressful circumstances
- Ability to multitask and effectively manage and respond to multiple demands
Nice To Haves
- Possess strong computer skills
- Ability to learn Salvation Army specific software including Link2Feed
- Have current First Aid/CPR certification
- Clear Criminal Record Check required
- Completion of high school plus additional courses in facilities management or equivalent
- Previous experience in reception or general administrative work experience
- De-escalation techniques acquired through verbal judo or NVCI training
Responsibilities
- Answering the telephone and referring calls to the appropriate departments
- Delivering messages as required
- Receiving deliveries and donations, sorting, light lifting (20 pounds) and storing food donations
- Receiving general public walk-ins and referring them to the appropriate department
- Ensuring the cleanliness and tidiness of the reception areas
- Distributing food hampers and clothing vouchers & the required paperwork/data entry
- Arrange for appropriate discarding of non-monetary donations that are unusable
- Receive, sort and organize non-monetary donations or purchased products following direction from caseworker or supervisor
- Responsible for stocking and distributing of toiletries to clients
- Responsible for letting clients in to utilize the laundry and shower facilities
- Maintain safety of the clients and the facility
- Light lifting and moving boxes
- Work cooperatively with volunteers
- Provide crisis intervention as required
- Assist with seasonal programs including but not limited to Christmas, Kettles and Food drives
- Prepare food hampers for clients
- Maintain food bank cleanliness, tidiness, and organization
- Refer clients to other community resources where appropriate
- Recording statistics for Community Services Department and Corps
- Filing for Community Services Department
- Receipt, recording and disbursement of mail
- Accept walk-in monetary donations and provide temporary receipts to donors
- Support leadership staff with correspondence, filing and scanning
Benefits
- health and dental benefits
- paid vacation and sick time
- RRSP's
- potential to experience flexibility at work
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
