Community Support Worker

CarePros

8d•Onsite

About The Position

This Community Support Worker role reports to the Program Supervisor, offering support for older adults with complex health and well-being needs, including individuals transitioning from extended hospital stays (often spanning multiple years) into community-based settings. The work is hands-on, structured, and responsibility-heavy. Employee provides personal care, safe transfers, incontinence support, medication administration, and high-quality observation and documentation. The role requires strong clinical awareness, critical thinking, and the ability to recognize early health or behavioural changes that may signal escalating risk or the need for intervention. You will support individuals who experience periods of acute mental health instability, requiring calm presence, consistency, and sound judgement to maintain safety, dignity, and stability in the community.

Requirements

Demonstrated experience providing hands-on personal care and supporting mobility and transfers
Comfort supporting individuals experiencing acute mental health symptoms and behavioural escalation
Strong observation, documentation, and follow-through skills
Sound judgement in crisis or risk scenarios and ability to escalate appropriately
Ability to prepare meals safely with awareness of swallowing or feeding considerations
Active Alberta Class 5 Driver’s License
Clear Alberta Driver’s Abstract
Standard/Intermediate First Aid with CPR Level C
$2M Alberta Auto Insurance Liability coverage
Clear Criminal Record Check with Vulnerable Sector (within 5 months)
Clear Intervention Record Check (within 5 months)
Able to perform lift assist with the individual in care (to perform safe transfers and mobility)
Ability to walk and stand for extended periods
Bend, kneel, crouch, and maintain balance to reduce fall risk
Perform repetitive tasks and detailed documentation

Nice To Haves

Experience with medication administration and PRN workflows
Background in environments requiring close health and behavioural monitoring
Training or experience in mental health support, de-escalation, or crisis response
Experience supporting individuals with rigid routines, environmental sensitivities, or complex behaviours
Education in Human Services, Disability Studies, Psychology, Social Work, Community Rehabilitation, or related fields

Responsibilities

Provide daily showering, toileting, peri-care, continence care, and hygiene routines with privacy, consent, and dignity.
Support safe transfers and mobility, using consistent techniques to reduce risk and maintain independence where possible.
Administer scheduled medications and document accurately in accordance with policy and care plans.
Demonstrate strong understanding of PRNs, including indications, monitoring expectations, and behavioural or health implications.
Observe, document, and communicate medication effects or concerns promptly.
Monitor and track baseline and changes in mood, affect, thought patterns, agitation, aggression, energy, sleep, appetite, pain indicators, and overall presentation.
Identify emerging patterns that may indicate health or mental health destabilization.
Use sound judgement to escalate appropriately to Supervisors, on-call supports, or emergency services when required.
Provide calm, structured, and consistent support during periods of mental health instability.
Apply de-escalation strategies and therapeutic communication to reduce risk and prevent escalation.
Manage safety risks including falls, behavioural incidents, and self-harm risk using approved safety plans and protocols.
Maintain an organized, supportive environment that promotes regulation and stability.
Follow established routines and expectations that reduce distress and support emotional safety.
Support healthy boundaries while adapting to individual needs and triggers.
Complete thorough documentation including narrative notes, symptom tracking, incident reports, and trend awareness.
Coordinate appointments, follow-ups, and communication with external health providers in collaboration with the Program Supervisor and on-call team.