Community Support Worker III Community Link (Permanent Full-Time)

CASS Human Resources • Calgary, AB

4d • Onsite

About The Position

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone. Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement. We have permanent full-time position located in Calgary, totaling 37.5 hours per week. A vehicle is required.

Program Summary
The Calgary Alternative Community Links (CACL) supports eligible adults with disabilities and complex support needs living in continuing care homes in Calgary. Through individualized, person-centered support, the program helps people build community connections, participate in meaningful activities, and access advocacy, referrals, and social inclusion supports that reflect their goals and needs.

Job Summary
The Community Support Worker III provides quality design and delivery of services within the Calgary Alternative Community Link (CACL) program. This role supports individuals in alignment with CAPCC program policy, emphasizing person-centered, community-based supports that promote inclusion, independence, and meaningful participation. The CSW III is responsible for:
Ensuring that program content and service delivery align with CAPCC program policy, agency standards, and applicable funding requirements
Supporting individualized, person-centered planning that reflects each client’s goals, strengths, and preferences
Delivering services in a manner that promotes dignity, choice, inclusion, and community engagement

Requirements

• Post secondary education in Human Services
• A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
• A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS

Nice To Haves

• Knowledge in supporting adults with developmental disabilities preferred
• A vehicle and valid driver's license are considered assets

Responsibilities

• Establish and maintain positive, professional relationships with clients, guardians, and support networks
• Provide direct support to an assigned caseload of clients in community-based settings
• Participate in the development and implementation of Individual Service Plans (ISPs) aligned with CAPCC program policy and individual outcomes
• Ensure supports are person-centered, culturally responsive, and promote autonomy and informed choice
• Collaborate with families, guardians, case managers, and other professionals to ensure coordinated service delivery
• Support clients in building and maintaining relationships within their communities
• Maintain accurate and timely documentation, including case notes within the CASS database
• Identify and connect clients to community resources that support their goals and inclusion
• Design and deliver services consistent with Calgary Alternative Community Link (CACL) program objectives
• Ensure all services align with CAPCC program policy, including accountability, documentation standards, and outcome-based service delivery
• Complete and submit all required documentation in a timely and accurate manner
• Participate in staff meetings and team collaboration as required
• Maintain all mandatory training and professional development requirements
• Support service quality by adhering to agency policies, procedures, and ethical standards
• Support the implementation and monitoring of Individual Service Plans and service agreements
• Ensure documentation meets CAPCC reporting and accountability standards
• Collaborate with internal and external stakeholders to ensure continuity of care and compliance with program expectations
• Communicate effectively with case managers and interdisciplinary team members regarding client progress and changes
• Work closely with the Community Support Coordinator/designate and team to provide regular updates regarding client needs, progress, and emerging concerns
• Model and demonstrate CASS values in all interactions with clients, staff and community
• Demonstrate respect and collaboration with all internal and external stakeholders
• Demonstrate an ability and willingness to give and receive honest, balanced feedback
• Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals and other applicable professional bodies
• Embody the core values of CASS
• Promote a culture of accountability and excellence in service delivery

Benefits

• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree