ACT I Community Support Treatment Specialist

East Bay Community Action Program•Barrington, RI

About The Position

The Community Support Treatment Specialist is a member of a high-acuity Behavioral Health team, providing intensive, community-based support to individuals living with Severe and Persistent Mental Illness (SPMI) and co-occurring disorders. The role delivers case management, care coordination, advocacy, and rehabilitation services that promote recovery, independence, and whole-person wellness. Support is provided in clients’ homes and in community, healthcare, and social service settings, in partnership with multidisciplinary treatment teams. The position requires transporting clients, working in community settings and clients’ homes, and participating in a rotating weekend on-call/service schedule from 8:00 AM to 12:00 PM approximately every 4–6 weeks. Designated holiday coverage is also required, typically from 8:00 AM to 12:00 PM approximately 2–4 holidays per year. Schedule flexibility is essential. The role includes frequent travel throughout the service area, driving, walking, standing, navigating varied environments, and occasionally lifting up to 25 pounds. Regular computer use and electronic health record documentation are essential.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, or a related field; or an Associate’s degree with at least two years of relevant community-based behavioral health or case management experience.
Experience working with individuals experiencing serious mental illness, behavioral health conditions, or complex psychosocial needs.
Ability to maintain professional boundaries and work effectively with high-acuity populations.
Valid Rhode Island driver’s license, acceptable driving record, and proof of insurance.
Ability to communicate effectively in English, verbally and in writing.
Strong case management and care coordination abilities.
Strong relationship-building and client engagement skills.
Crisis intervention, de-escalation, and problem-solving capabilities.
Professional judgment when working independently in community settings.
Excellent written and verbal communication skills.
Strong organizational and documentation practices.
Ability to navigate complex healthcare and social service systems.
Compassion, resilience, and commitment to recovery-oriented care.
Must be able to transport clients and work in community settings and clients’ homes.
Must participate in a rotating weekend service schedule and designated holiday coverage, with schedule flexibility.

Nice To Haves

For ACT-YA: one to two years of experience supporting adolescents and young adults in behavioral health, educational, residential, or community-based settings.
Experience within Assertive Community Treatment (ACT), Integrated Health Home, or similar community-based treatment models.
Bilingual proficiency in English and Spanish or Portuguese.
Familiarity with supported employment programs, vocational services, and Rhode Island community resources.

Responsibilities

Coordinate comprehensive support for an assigned caseload across medical, behavioral health, and community systems.
Help schedule and provide transportation, accompaniment, and follow-up for medical, dental, behavioral health, and specialty appointments.
Support medication adherence through reminders, pharmacy coordination, education, and motivational support.
Coordinate with clinical staff on care transitions following hospitalizations and other levels of care.
Help clients access and maintain housing, food, benefits, transportation, financial supports, healthcare, and other essential resources.
Provide guidance and education on symptom management, wellness, and chronic health conditions.
Advocate for clients and liaise with healthcare providers, schools, family members, landlords, legal representatives, and social service agencies.
Participate in treatment planning, case consultations, and interdisciplinary team meetings.
Maintain timely and accurate documentation in accordance with regulatory and organizational standards.
Monitor client well-being and promptly communicate significant concerns, safety risks, and changes in functioning to leadership and clinical staff.
Support clients in maintaining stability and independence in their communities.
Help individuals identify substance use recovery goals, recognize risk factors, and strengthen relapse-prevention strategies.
Support substance use recovery through education, coaching, and coordination with treatment providers.
Conduct toxicology and breathalyzer screenings when required by treatment plans or court-directed services.
Explore clients’ vocational and educational interests and connect them with appropriate resources.
Encourage community involvement and progress toward personal recovery goals.
Participate in ongoing training, professional development, agency initiatives, committees, and quality improvement efforts.
Support service enhancements as the organization continues its Certified Community Behavioral Health Clinic (CCBHC) transformation.