Community Support Team Member (Call Center Representative)

CAMS (Community Association Management Services)•Wilmington, DE

3d•Remote

About The Position

CAMS is searching for an individual seasoned in the customer service industry to work as a call center agent. Our Community Support Team Members are passionate about helping callers and finding solutions. This position is a work-from-home role, provided you live in NC or SC, near one of our regional offices where company equipment can be retrieved onsite.

Requirements

Must have the ability to thrive in a team environment
Excellent customer service skills
Ability to multi-task
Demonstrated ability to communicate effectively
Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
Strong problem-solving skills
Excellent organizational skills
At least 1 year of customer service experience, preferably in an inbound call center environment
Desire to learn about the property management industry

Nice To Haves

Bilingual in Spanish/English is a plus

Responsibilities

Maintain superior customer service levels and productivity according to company standards
Provide prompt, courteous service to all external and internal customers
Effectively handle inbound customer service calls
Make notes/send emails to record customer interactions in a professional manner
Apply critical thinking and problem-solving skills to customer concerns
Operate in a fast-paced environment using telephone software and custom computer programs
Identify and resolve a wide variety of customer service issues related to property management
Perform other duties as it relates to client services process and procedures