Community Support Team Lead (4679)

Carolina Outreach•Wilmington, NC

11d•$57,807 - $77,904•Onsite

About The Position

Carolina Outreach is seeking a full-time Community Support Team (CST) Professional Team Lead to provide community-based therapy and case management services to adults with serious and persistent mental health challenges. The role empowers clients to improve their ability to function and meet their goals in the community. Services are delivered in off-site, community-based settings, with local travel required. The position provides clinical assessments, individual and family therapy, person-centered planning, symptom management, psychoeducation, referrals, case management, advocacy, crisis support, and assistance with rehabilitative and independent living skills. The Team Lead also maintains compliant clinical documentation and monitors service quality. The role includes collaboration with care teams and participation in supervision when applicable based on licensure level. This is a salaried position. The job details list a salary range of $57,806.91–$77,904.00 per year, while the compensation section lists $57,806.91–$67,134; placement depends on licensure level, education, and experience. Carolina Outreach describes consistent referral volume and an established patient base, administrative and scheduling support, flexible scheduling options, supportive clinical and operational leadership, opportunities to develop preferred clinical focus areas, and streamlined onboarding and credentialing support. The organization provides behavioral health services across North Carolina and describes its approach as equitable and inclusive, focused on clients’ strengths and quality of life.

Requirements

Master’s degree from an accredited university in Counseling or a related field.
Valid North Carolina licensure to provide mental or behavioral healthcare; listed licenses include LCSW, LCSWA, LCMHC, LCMHCA, LMFT, or Licensed Psychologist.
At least two years of experience working with individuals with mental and/or behavioral health issues, including writing person-centered plans, conducting effective group therapy, and providing mental health diagnoses.
General working knowledge of North Carolina’s human services delivery system.
Valid driver’s license, auto insurance, and reliable transportation.
Must be authorized to work in the United States.
Employment is contingent upon successful completion of background checks and credential verification.

Nice To Haves

Employee supervisory experience preferred.
Experience with Electronic Medical Records (EMR) preferred.

Responsibilities

Conduct comprehensive initial assessments and reassessments to evaluate client needs and strengths.
Provide individual and family therapy using evidence-based practices; provide individual, family, and/or group therapy sessions.
Develop and implement person-centered plans to guide service delivery.
Monitor and manage symptoms through psychoeducation and therapeutic interventions.
Facilitate referrals to higher levels of care, such as ACT services, when appropriate.
Help clients access and coordinate benefits, community resources, and services.
Liaise with clients, families, and community resources to support service continuity and effectiveness.
Educate clients and families about community resources, benefits, and service options.
Support clients’ rehabilitative and independent living skills development.
Deliver services in off-site, community-based settings.
Respond promptly and effectively to client crises, providing support and guidance.
Maintain accurate, timely, and compliant service notes, treatment plans, progress reports, and other clinical documentation.
Monitor and evaluate service quality to ensure compliance with agency standards and client needs.
Collaborate with care teams as needed.
Maintain compliance with clinical and regulatory standards.
Participate in supervision when applicable based on licensure level.

Benefits

Consumer-driven health plan coverage through Anthem, with access to the Sydney app and 24/7 access to licensed doctors, therapists, and psychiatrists when enrolled in a medical plan.
Health Savings Account (HSA) or Flexible Spending Account (FSA).
Two dental plan options through Delta Dental.
Affordable vision plan through EyeMed.
Optional Dependent Care Flexible Spending Account for eligible childcare expenses.
Generous paid time off.
401(k) or Roth IRA retirement programs administered by Empower.
Financial planning and education services at no cost.
Voluntary supplemental benefits, including Accident, Critical Illness, and Short-Term Disability coverage.
Educational assistance; eligibility depends on position, hire date, and years of service.
Licensure Residency Program for full-time clinical staff.
Advancement and career development opportunities.
Flexible scheduling options.
Administrative and scheduling support.
Supportive clinical and operational leadership.
Streamlined onboarding and credentialing support.