Community Support Specialist - Hospital Diversion

REDISCOVER•Lee's Summit, MO

8d•Onsite

About The Position

Join ReDiscover’s Hospital Diversion Program and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing. The Hospital Diversion Program is designed to reduce barriers that prevent individuals from seeking care in the most appropriate setting. This program aims to reduce the use of emergency departments and hospitalizations as well as decrease rates of homelessness, unemployment, and arrests/law enforcement involvement by engaging individuals into treatment and utilizing community supports. The goal of the Hospital Diversion program is to improve consumers' mental/physical health well-being by decreasing homelessness and increasing the consumer's stability in the community.

Requirements

4 year degree or 4 years of equivalent experience in lieu of degree.
A valid automobile driver’s license, appropriate automobile insurance and a safe, reliable, registered automobile available for use during work hours which includes transporting clients in personal vehicle.
Excellent customer service skills with a recovery focus.
Strong written, oral and interpersonal communication skills.
Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

Nice To Haves

At least two (2) years clinical experience in a direct service provision to children and adolescents in a mental health setting preferred.
Knowledge of the community resources as well as health and social service systems in the Kansas City metro area and skill in establishing working relationships with community partners preferred.

Responsibilities

Maintain and interact with a caseload of clients with diverse characteristics either in-person or over the phone.
Facilitate each client’s achievement of long range outcomes of symptom management, employment and independent living based upon the needs of the client.
Engage difficult to serve clients by investigating all potential resources in order to gain access and make connections.
Help remove barriers for clients, which may include helping clients participate in community or social service programs and referring clients to educational or working programs.
Assist clients with transportation barriers as identified in their treatment plan. This includes transporting clients in the employee's personal vehicle to various appointments and area resources.
Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.
Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.