Community Support Coordinator

Nebraska Humane•Omaha, NE

About The Position

The Community Support Coordinator supports the day-to-day delivery of Nebraska Humane Society’s community programs by coordinating intake, screening, resources, program logistics, grassroots outreach, and data collection. Under the direction of the Community Support Manager, the Coordinator serves as a primary intake contact for pet owners seeking assistance, gathers information to understand needs and barriers, screens requests under established guidelines and available resources, coordinates approved support, and maintains accurate documentation and program data. The position supports programs such as the Pet Food Pantry, Forever Home Program, AniMeals, Project Pet Safe, and other community-support, pet-retention, and access-to-care initiatives. Through program coordination and outreach, the Coordinator identifies recurring barriers, unmet needs, and community trends and communicates them to the Community Support Manager. The role requires a commitment to serving both people and animals with understanding and respect. The position includes coordinating case intake and follow-through, program operations and resources, community outreach, and data tracking and reporting. Work takes place in shelter, clinic, and community settings and may involve animals, after-hours emergency calls, weekends, holidays, and emotionally demanding circumstances. The position requires at least 40 hours per week, with hours potentially exceeding 40 during peak periods.

Requirements

High school diploma or equivalent required.
Ability to gather and evaluate information, identify needs, and consistently apply established eligibility and program guidelines.
Strong organizational skills and attention to detail, with the ability to manage multiple cases, requests, and priorities.
Strong interpersonal and communication skills, with a compassionate, respectful, and culturally responsive approach.
Ability to maintain confidentiality and appropriate professional boundaries when handling sensitive information.
Ability to recognize situations requiring escalation and involve the Community Support Manager appropriately.
Ability to recognize patterns and clearly communicate needs, barriers, and observations to leadership.
Comfort participating in grassroots outreach and working in shelter, clinic, and community settings.
Proficiency with Microsoft Office and ability to learn organizational databases and tracking systems.
Valid driver’s license.
Availability for a rotating on-call schedule and to respond to after-hours emergency calls as needed.
Ability to work weekends, holidays, and emergency situations as needed.
Ability to work at least 40 hours per week; hours may exceed 40 during peak operational periods.
Ability to work around animals without severe allergic reactions.

Nice To Haves

Associate degree preferred; additional education or relevant experience in human services, nonprofit services, animal welfare, community outreach, case coordination, or a related field preferred.
At least one year of experience with intake, case coordination, eligibility screening, resource navigation, community programs, customer service, animal welfare, or related work preferred.
Bilingual English/Spanish preferred.

Responsibilities

Serve as a primary point of intake for individuals requesting assistance through NHS community programs.
Assess pet owners’ needs, circumstances, and barriers to determine appropriate resources and support.
Screen requests according to eligibility criteria, program guidelines, available resources, and funding requirements.
Obtain and verify information and documentation needed to determine eligibility and coordinate assistance.
Coordinate approved services, referrals, appointments, distributions, and other program resources.
Maintain accurate case documentation and track open requests and cases through follow-up and closure.
Escalate complex, sensitive, high-risk, or unusual circumstances to the Community Support Coordinator Manager for additional assessment or support.
Explain program requirements, decisions, and available alternatives compassionately and clearly.
Coordinate the day-to-day administrative and operational needs of community programs.
Maintain applications, forms, schedules, records, resource materials, and other required documentation.
Coordinate supplies, materials, distributions, deliveries, appointments, and other logistical needs.
Monitor inventory and communicate resource, supply, and operational needs to the Community Support Manager.
Follow SOPs, eligibility guidelines, grant requirements, and program procedures.
Coordinate volunteers and interns supporting program activities as assigned.
Assist with implementing new or updated program processes, resources, and initiatives.
Conduct grassroots outreach and participate in community events, resource fairs, neighborhood activities, distributions, and other outreach opportunities.
Share information about available programs and help community members understand how to access NHS resources.
Maintain awareness of community resources and direct individuals to other organizations when appropriate.
Identify communities or spaces where additional outreach or resources may be needed, and communicate feedback, barriers, needs, and opportunities to the Community Support Manager.
Collect and maintain program intake, eligibility, service, referral, distribution, and outcome data.
Track participation, service utilization, inventory, and other program metrics.
Compile routine program information for review by the Community Support Manager.
Report recurring requests, unmet needs, service gaps, operational challenges, and emerging community trends.
Assist with organizing documentation for grant reporting, program evaluation, and organizational reporting.
Maintain timely and accurate information in applicable databases, spreadsheets, and tracking systems.
Perform other job-related duties as assigned.