Community Support Coordinator Community Link (1 Permanent Full-Time)

CASS Human Resources • Calgary, AB

1d • Onsite

About The Position

The Community Support Coordinator provides leadership, supervision, coordination, and quality assurance in the design, delivery, and monitoring of community-based services aligned with the Community Access for People in Continuing Care (CAPCC) government program. This role is responsible for direct supervision and performance management of frontline staff, development, implementation, and ongoing evaluation of Individual Support Plans (ISPs), ensuring services promote community inclusion, social participation, and person-centered outcomes, and ensuring compliance with CAPCC policy, funding requirements, and reporting standards.

Requirements

• Several years of experience in the Human Services field
• Supervisory experience
• Strong interpersonal skills
• Ability to work under pressure
• Competency in report writing
• Ability to work both independently and as a team member
• Strong organizational and time management skills
• Ability to maintain confidentiality
• Strong verbal and written communications
• Ability to approach situations with positivity
• Ability to adapt communication styles including active listening
• Demonstrates strong organizational, time management, managerial, and leadership skills
• Ability to be flexible and patient
• Confident, creative, critical thinker
• Knowledge of disability support sector and community resources
• Strong task prioritization and multi-tasking skills
• Expertise in Microsoft Office software, including; Excel, PowerPoint, and Word
• Degree or diploma in a Human Services related discipline
• A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
• A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS.

Nice To Haves

• Experience working with Non-Profit organizations is an asset
• Knowledge in supporting adults with developmental disabilities preferred
• A vehicle and valid driver's license are considered assets

Responsibilities

• Develop and maintain respectful, professional relationships with individuals and their support networks.
• Manage an assigned caseload, including intake, assessment, and crisis response as required.
• Review referrals and determine eligibility in alignment with CAPCC criteria.
• Lead the development of Individual Support Plans (ISPs) in collaboration with the individual and, where appropriate, their support network.
• Oversee implementation of ISPs by direct support staff, ensuring consistency and quality of service delivery.
• Monitor, evaluate, and update ISPs regularly to reflect progress, changing needs, and outcomes.
• Coordinate and facilitate participation in community-based activities and events.
• Support individuals in building and maintaining formal and informal support networks.
• Ensure informed consent and active participation of the individual in all planning processes.
• Maintain accurate, timely, and comprehensive documentation (case notes, ISP updates, reporting data).
• Provide direct supervision, coaching, and performance management of frontline staff.
• Assign staff to individuals based on needs, compatibility, and skill requirements.
• Ensure staff understand and effectively implement each individual’s ISP and support strategies.
• Conduct regular check-ins, performance evaluations, and provide constructive feedback.
• Identify training needs and ensure completion of required and program-specific training.
• Support staff in managing complex situations, including behavioural, medical, and social challenges.
• Ensure staff adherence to agency policies, procedures, and CAPCC program expectations.
• Review and approve timesheets, documentation, and required reporting from staff.
• Promote a positive team environment focused on accountability, quality, and continuous improvement.
• Ensure all supports align with CAPCC service delivery principles, including dignity and respect, flexibility and individual choice, strength-based, person-centered planning, and community inclusion and participation.
• Coordinate and monitor program activities, including individual and group community opportunities.
• Ensure all activities and supports align with approved uses of CAPCC funding.
• Oversee and track appropriate use of subsidized supports (e.g., transportation, admission costs).
• Ensure services do not duplicate other provincially funded programs.
• Maintain documentation required for quarterly, semi-annual, and annual reporting.
• Contribute to outcome measurement, program evaluation, and continuous improvement.
• Provision of leadership, coordination and quality control in the design, delivery and monitoring of Calgary Alternative Community Link services.
• Ensure program content and delivery processes conform to a high ethical standard.
• Ensure all documentation is submitted in a timely manner.
• Participate in staff meetings for CASS and CACL.
• Maintain all mandatory training.
• Collaborate with internal teams and external stakeholders, including Continuing care staff, families and guardians, community partners and service providers.
• Work closely with the Program Manager/designate and team; Provide regular updates regarding any changes / concerns pertaining to the caseload of clients.
• Serve on agency committees as needed.
• Manage and coordinate program activities and workshops.
• Provide leadership in program planning and development.
• Model and demonstrate CASS values in all interactions with clients, staff, and community members.
• Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization.
• Demonstrate an ability and willingness to give and receive honest, balanced feedback.
• Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies.
• Embody the core values of CASS.

Benefits

• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree