Community Specialist

HOALiving • Draper, UT

8d • Hybrid

About The Position

At HOALiving, Community Specialists are an important part of the team that keeps our communities running well. This role is a great fit for someone who is organized, service-minded, detail-oriented, and ready to build a career in community association management. You’ll work alongside Community Managers and other team members to support homeowners, board members, vendors, and the communities we manage. You’ll gain hands-on experience across many aspects of association management while developing the skills and industry knowledge to grow your career at HOALiving.

As a Community Specialist, you’ll provide day-to-day support to Community Managers and help deliver a responsive, professional experience for homeowners and board members. You’ll help keep communication moving, records organized, requests on track, and community needs from falling through the cracks.

Requirements

• Strong verbal and written communication
• Excellent customer service and interpersonal skills
• Organized, detail-oriented, and able to manage competing priorities
• Sound judgment, problem-solving skills, and resourcefulness
• Ability to maintain accurate homeowner records and correspondence
• Comfortable working with spreadsheets, databases, email, and document-management systems
• Proficient in Microsoft Outlook, Word, Excel, and Teams
• Comfortable learning industry technology such as Vantaca
• Typing proficiency of at least 45 WPM
• Ability to work collaboratively and take direction from multiple team members
• Honesty, respect, and a strong work ethic
• A customer-first mindset
• Accountability and follow-through
• Flexibility and adaptability
• A positive, professional demeanor
• Willingness to learn from experience and feedback
• A team-first approach
• A good sense of humor
• Experience in customer service, administrative support, hospitality, property management, real estate, retail, or other service-oriented environments
• Valid driver’s license and acceptable driving record

Nice To Haves

• Experience in HOA or community association management is a plus but not required.

Responsibilities

• Respond to homeowner questions and requests by phone, email, action items, and other communication channels
• Maintain accurate homeowner account notes and community records
• Prepare, send, and track violation correspondence through Vantaca
• Review, organize, and help coordinate architectural requests
• Organize and distribute community newsletters and other communications
• Create and track maintenance work orders through Vantaca
• Support the Customer Service phone queue as needed
• Assist Community Managers with the day-to-day needs of their assigned communities
• Attend association meetings periodically when requested
• Track insurance renewals, bids, and related information through Vantaca
• Organize bids, contracts, and other community documents
• Coordinate special mailings and community communications
• Assist with vendor management and follow-up
• Support entry-system administration, including pool fobs and gate access
• Maintain amenity reservations for assigned communities, as applicable
• Conduct scheduled community standards tours with Community Managers
• Maintain accurate electronic files and records

Benefits

• Generous paid time off from day one
• 17 paid holidays a year, including your birthday, eligible from day one
• Certification support to help you build a career in community association management
• Medical, Dental, Vision, and Life coverage
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed