Community Solutions Coordinator

Michigan Humane • Detroit, MI

8d • Onsite

About The Position

The Community Solutions Coordinator assists with planning, monitoring, and managing all aspects of the Michigan Humane's Pet Pantry, a program that provides free pet food and supplies to families and partner organizations. Additionally, coordinators provide outreach and support services to the Detroit community through direct outreach and other community-oriented animal welfare services.

Requirements

• Ability to prioritize tasks, take initiative, and work in a fast-paced environment.
• Well-organized with the ability to manage multiple tasks and meet deadlines.
• Ability to work independently with limited supervision or collaboratively with a team.
• Ability to solve problems and resolve conflicts, using good interpersonal skills.
• Must be able to lift up to 50 lbs. repeatedly.
• Ability to consistently adhere to prescribed protocols.
• Strong customer service skillset is critical to success.
• High school diploma or equivalent required.
• Forklift training certification or willingness to become certified in lieu of this training.
• 1-3 years of related experience.
• Proficient use of Microsoft Office (Word, Excel, Access, PowerPoint, and Outlook) together with solid internet and social media skills.

Nice To Haves

• some college coursework preferred.
• Detroit community knowledge is a plus.
• Prior experience working with volunteers is preferred but not required.

Responsibilities

• Organize and manage ingoing and outgoing inventory of pet food and supplies (using a pallet jack/forklift) in excess of 120,000 lbs. per month.
• Coordinate individual and group volunteers to assist with sorting, inventorying, and distributing pet food and supplies.
• Distribute pet food and supplies to clients while providing excellent customer service by treating clients with dignity and respect.
• Distribution of straw from fall through spring. Handling bales and sorting into bags required.
• Complete daily data entry using databases, spreadsheets, and software programs to track inventory donations and usage as well as volunteer events.
• Build relationships and rapport in the community to drive conversations around spay/neuter, medical services, and other support we offer as an organization.
• Miscellaneous projects as requested.

Benefits

• Competitive salary and benefits
• Medical, Vision, and Dental Insurance
• 403(b) Retirement Savings Account
• Opportunities for professional development, growth, and continuing education
• A positive and collaborative work environment
• Work-life balance and flexible working hours (compressed work schedule option!)
• Paid Time Off & Holidays
• Human & Pet Bereavement
• Clinic discounts up to 75% off services for your own pet(s)
• Relaxed dress code
• Wellness program with professional counseling services available to employees
• Animal food discount
• Free or discounted adoption fees to adopt a new friend.
• Sabbatical Policy
• Uniform Allowance
• Paid Parental Leave
• Yearly performance reviews & employee engagement surveys
• Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED