Community Services Program Coordinator (Aquatics)

City of San Bernardino•San Bernardino, CA

5d•Onsite

About The Position

The Aquatics Coordinator is responsible for the day-to-day operation and overall oversight of aquatic facilities, including staff scheduling, training, and supervision of lifeguard, swim instructors, and frontline staff. This role ensures a safe, well-maintained, and welcoming environment for all patrons while managing the aquatics budget, supplies, marketing presence, and staff training and performance evaluations. Work schedule may require evenings, weekends, and holidays based on facility programming needs. On-call availability for emergencies may be required.

Requirements

High School diploma or G.E.D.
Two (2) years of major college course work in recreation, physical education or a related field or three (3) years of recreation or community service experience, preferably in a municipal government environment; or an equivalent combination of education, training and experience.
Possession of a valid California State Driver’s License
Knowledge of: Methods of planning, evaluating and administering a senior companion program.
Community resources relating to frail elderly, gerontology, and the special at-risk populations served by senior companions when assigned to the Parks, Recreation, and Community Services Department.
Current animal welfare industry standards and regulations when assigned to the Animal Services Department.
Problems relating to indigent persons.
Public relations techniques: including social media, website, press releases, and staff reports.
Principles and practices of program development and administration.
Principles and practices of grant writing and fund raising.
Principles of supervision, training and performance evaluation.
Care plan development.
City policies, procedures, and standards.
Skills in: Formulating and managing volunteer programs.
Counseling and providing assistance to volunteers.
Supervising senior companions and ensuring proper supervision of in-home assignments.
Supervising volunteers and giving direction and guidance on proper cleaning as well as animal care protocols.
Selecting, supervising, training, and evaluating staff.
Participating in the development and administration of goals, objectives, and procedures.
Working effectively with volunteer station staff ensuring proper matching of senior companions with clients in the Parks Department or proper matching of animals with caretakes in the Animal Services Department.
Planning, organizing, and coordinating administrative activities.
Interpreting the program policies and procedures to individuals and groups.
Working independently, identifying the need for and development of, proposed changes in program practices and procedures.
Analyzing problems incurred by volunteer stations and taking appropriate action.
Evaluating the program on a consistent basis providing effective recommendations for change.
Interpreting federal and state laws and guidelines
Working effectively with other employees.
Communicating clearly and concisely
Establishing and maintaining effective relationships.
Providing exceptional customer service.

Nice To Haves

Bachelor's degree in Recreation, Sports Management, or related field preferred.
Minimum of 4-5 years of aquatics experience, including 2-3 of supervisory experience.
Current certifications in Lifeguard Training, CPR/AED for the Professional Rescuer, First Aid, and Water Safety Instructor (WSI).
Lifeguard Instructor certification preferred (LGTI), (required within 6-months of employment)
Water Safety Instructor Trainer preferred (WSIT).
Strong knowledge of pool operations, water safety standards, and relevant health/safety codes.
Certified Pool Operator certification preferred. (required within 6-months of employment)

Responsibilities

Recruit, hire, train, schedule, and supervise lifeguards, swim instructors, and other aquatics staff.
Develop and maintain staff work schedules to ensure adequate coverage during all hours of facility operation.
Conduct regular in-service trainings, lifeguard skill audits, and emergency response drills.
Perform annual staff performance evaluations and provide ongoing coaching and feedback.
Ensure all staff certifications (lifeguard, CPR/AED, First Aid, Water Safety Instructor, Title 22 etc.) remain current.
Address staff performance issues, conduct disciplinary actions when necessary, and maintain accurate personnel records.
Provide overall oversight of the aquatic facility, including pool operations, safety protocols, and cleanliness standards.
Monitor water chemistry and coordinate with maintenance staff to ensure compliance with local health and safety codes.
Conduct routine facility inspections and address safety hazards promptly.
Develop, implement, and enforce facility policies, rules, and emergency action plans.
Serve as the primary point of contact during emergencies and incidents, completing and processing required incident reports.
Model and reinforce excellent customer service techniques among staff and patrons.
Respond to patron inquiries, concerns, and complaints in a professional and timely manner.
Communicate effectively, both verbally and in writing, with staff, patrons, management, and outside agencies.
Prepare written reports, memos, and correspondence as needed.
Create engaging and relevant social media content to promote aquatic programs, classes, and events.
Collaborate with marketing staff to increase community awareness and program enrollment.
Maintain accurate and up-to-date program information across digital and print platforms.
Create, manage, and oversee the annual aquatics budget.
Monitor expenditures and revenue to ensure fiscal responsibility.
Purchase necessary aquatic supplies, equipment, and safety gear within budgetary guidelines.
Maintain accurate inventory records and coordinate equipment repairs/replacements as needed.
Plan, implement, and evaluate swim lessons, aquatic fitness classes, and special events.
Monitor program enrollment and adjust offerings to meet community needs and demand.
Ensure programs align with organizational goals and safety standards.