Community Services Program Coordinator (AHSO)

City of Austin•Austin, TX

15h•$60,030 - $77,847•Onsite

About The Position

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs. The Community Service Program Coordinator spends most of their time in the field, walking routes, meeting people in encampments and public spaces, and being a consistent, familiar face that helps individuals experiencing homelessness connect to appropriate shelter, housing, and health resources, and provide light-touch case management. It is relational work, built on patience, consistency, and genuine respect for the people you are serving. These positions coordinate with a wide network of system partners, from healthcare and behavioral health providers to housing programs and community organizations. That means this role also requires the ability to communicate effectively with a diverse range of people: community members, service providers, local officials, and elected representatives, which involves participating in ongoing coordination meetings to support a unified community response. Responsibilities also include transporting clients to appointments, distributing essential supplies, and documenting interactions.

Requirements

Graduation with a bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.
Experience may substitute for education up to four (4) years.
Knowledge of Local, State, and Federal resources and categorical programs.
Knowledge of community resources available and how to use them effectively.
Knowledge of research techniques.
Knowledge of laws and regulations pertaining to grants and contracts administration.
Knowledge of grants and contract administration and principals.
Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Ability to work with frequent interruptions and changes inניות.
Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
Ability to train others.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with City employees and the public.

Nice To Haves

Current Holder of one of the following licenses: (or the ability to obtain within 6 months of employment) Licensed Clinical Social Worker (LCSW), Licensed Masters Social Worker (LMSW), Licensed Professional Counselor (LPC), Licensed Professional Counselor-I (LPC-I), Licensed Marriage and Family Therapist (LMFT)
Previous experience working with the unhoused population or performing outreach
Previous experience with HMIS (Homeless Management Information System) and/or similar software and coordinating entry process/housing assessment.
Bilingual: fluent in English/Spanish
Lived experience or peer support certification

Responsibilities

Leads initiatives related to community services and outreach.
Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
Arranges for staff development and training opportunities related to the services.
Assists in the development of short- and long-range plans.
Assists in the formulation of City policies and operating procedures.
Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
Reviews legislation, regulations, and policies to determine impact.
May provide leadership, work assignments, evaluation, training, and guidance to others.
Transporting clients to appointments.
Distributing essential supplies.
Documenting interactions.