Community Services Officer

City of Antioch • Antioch, CA

7h • Hybrid

About The Position

The City of Antioch is a full-service municipal agency serving a population of more than 115,000 residents. The police department is authorized a sworn staff of 115 officers and 33 non-sworn employees, which includes Dispatchers, Community Services Officers and Administrative Support staff. The department is comprised of two divisions: Support Services and Field Services. The Field Services Division includes Patrol, Community Engagement, and Traffic Bureaus. The Support Services Division consists of Administration, Dispatch, Investigations, Special Operations, and Records. Antioch is the only city in Contra Costa County with its own animal shelter and services, both of which also fall under the purview of the police department. This position will be posted until August 26, 2026, or until the City receives 200 applications. Applicants interested in applying are strongly encouraged to submit their application as soon as possible. Applicants who have been accepted will participate in the testing process in September which will consist of 2 steps: Step 1 – CSO Written Exam Scheduled for September 4, 2026 (ALL Candidates) Step 2 – Oral Board Interviews (ALL Candidates, date TBD). Failing any portion of the testing process will disqualify you and you will not be moving forward in the hiring process. Applicants will be scheduled to take the Community Service Officer exam on September 4, 2026. Collective Bargaining Representation: Antioch Police Officers' Association Bargaining Unit. Under general supervision, performs a wide variety of specialized and technical non-sworn law enforcement duties in support of Police Department operations and services including in the areas of responding to assigned calls for service, writing reports, crime scene investigation, evidence collection and storage, vehicle abatement, operating the City's temporary holding facility including prisoner booking and transportation, sex/arson/narcotic/gang registration, and other areas as assigned; provides information and assistance to the general public and answers citizen inquiries; and performs a variety of other non-sworn law enforcement, clerical, and administrative functions in support of Police Department services and activities not requiring Peace Officer status. This is a non-sworn, civilian para-professional class assigned to the Police Department to perform a variety of police related tasks. Incumbents wear uniforms but are unarmed. Receives general supervision from a Police Supervisor. This class requires considerable public contact requiring the exercise of tact, good judgement and a high degree of confidentiality.

Requirements

• Graduation from high school or equivalent.
• Two years of increasingly responsible clerical, code enforcement, or related experience that includes a high level of public contact.
• Possession of an appropriate, valid California driver's license and a satisfactory driving record are a condition of hire.
• Basic law enforcement theory, principles, and practices and their application to a wide variety of services and programs.
• Principles and techniques of traffic control.
• Basic interviewing methods and principles.
• Principles, practices, and safe work methods used in collecting, processing, logging, storing, and safeguarding evidence, property, and materials including hazardous materials.
• Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.
• Self-defense principles and practices.
• Safe work methods and safety regulations pertaining to the work including officer safety standards and safe driving principles and practices.
• Modern office procedures, methods, and equipment including computers.
• Computer applications such as word processing, spreadsheet, and database applications.
• Automated law enforcement information systems and procedures.
• Public and agency desk procedures and methods for providing services and information including those related to collecting, maintaining, and releasing information, files, and documents.
• Law enforcement record keeping and records management principles, procedures, techniques, and equipment.
• Research and report writing techniques.
• Methods and techniques used in customer service and public relations.
• Principles of business letter writing and basic report preparation.
• English usage, spelling, grammar, and punctuation.
• Geographic features and locations within the area served.
• Standard broadcasting procedures of a police radio system.
• Perform a variety of non-sworn law enforcement activities, exercise independent judgment and work with a minimum of supervision.
• Learn methods and techniques related to basic police functions including those used in responding to assigned calls for service, writing reports, crime scene investigation, evidence collection and storage, vehicle abatement, prisoner booking and transportation, sex/arson/narcotic registrations, and related functions and programs.
• Understand the organization, operation, and services of the City, the Police Department, and of outside agencies as necessary to assume assigned responsibilities.
• Understand, interpret, and apply pertinent federal, state, and local codes, laws, and regulations including vehicle codes, penal codes, and municipal codes.
• Understand, interpret, and apply general and specific administrative and departmental policies, procedures, and guidelines.
• Prepare clear, concise, factual, and thorough reports and statements.
• Prepare, maintain, file, and index a variety of reports, records, and other written materials.
• Direct and control traffic during special events or other emergency situations.
• Operate and use modern office equipment including a computer and various software packages.
• Operate specialized automated law enforcement information and communication systems including public safety computer systems to access and maintain data.
• Operate assigned vehicle in a safe manner.
• Use and operate assigned tools and equipment including portable radio, camera, and evidence/fingerprint kit.
• Exercise good judgment in maintaining critical and sensitive information, records, and reports.
• Use sound judgment in following and applying appropriate laws, regulations, policies, and procedures.
• Analyze situations and adopt a course of action.
• Exercise tact and judgment in responding to inquiries and resolving complaints and problems.
• Remain calm under emergency situations.
• Deal tactfully and courteously with the public and law enforcement personnel.
• Respond to requests and inquiries from the general public.
• Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
• Organize and prioritize work assignments.
• Understand and follow oral and written instructions.
• Type and enter data accurately at a speed necessary for successful job performance.
• Work varied hours including evenings, weekends, and holidays.
• Demonstrate an awareness and appreciation of the cultural diversity of the community.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Community Services Officers shall not have been convicted of any felony.
• A misdemeanor conviction may result in applicant disqualification and employee disciplinary action, up to and including termination.
• A complete background investigation will be conducted prior to hire.

Nice To Haves

• Additional specialized training in law enforcement, criminal justice, or a related field is desirable.
• Prior law enforcement experience is desirable.

Responsibilities

• Perform a variety of specialized and technical non-sworn law enforcement duties in support of the Police Department including in the areas of responding to assigned calls for service, writing reports, crime scene investigation, evidence collection and storage, vehicle abatement, operating the City's temporary holding facility including prisoner booking and transportation, sex/arson/narcotic registration, and other areas as assigned.
• Respond to non-emergency and/or cold calls for service in-lieu of a Police Officer; interview complainants; prepare necessary criminal and non-criminal police reports including non-injury accidents, grand/petty theft, ID theft, stolen/recovered vehicles, fraud, lost/stolen property, found property, vandalism/graffiti, and burglary reports; assist other agencies as required.
• Operate the City's temporary holding facility; search and book prisoners; process prisoners for transport to the County jail or release; pick up and transport prisoners to and from various facilities including County jail, juvenile hall, state prison, and hospital; observe and watch inmates and prisoners at the County hospital; maintain updated status on subjects in custody; inspect the jail on a daily basis and ensure jail is maintained in a condition that meets State requirements.
• Serve as Crime Scene Investigator; respond to major crimes including homicides, suspicious deaths, officer involved shootings, and other crime scenes as requested; identify, locate, document, collect, preserve, and package evidence at crime scenes; process evidence/vehicles towed to the Police Department; observe autopsies and collect evidence from victims; prepare report on collected and processed evidence; perform photography duties as requested.
• Perform a variety of duties to enforce specific sections of the California Vehicle Codes regarding abandoned and stored vehicles on public streets; enforce City of Antioch municipal code regarding recreational vehicles; abate unlicensed, abandoned, or stored vehicles or recreational vehicles from the public roadways; cite unlicensed or unlawfully parked vehicles or recreational vehicles on the public roadway; retrieve messages from abandoned auto hotline; fingerprint vehicles that are recovered stolen; take photos of vehicles and RVs that meet certain criteria; prepare case reports for vehicles that are towed or stolen vehicles recovered.
• Provide traffic control including at potentially hazardous situations, traffic accidents, crime scenes, fires, funerals, special events, and during power outages and weather related incidents.
• Perform a variety of duties associated with the storage, maintenance, tracking, and control of Police property and evidence; collect all incoming evidence from temporary storage lockers and process property and evidence; compile all evidence to be entered into system; log all daily photos into specified drives and burn hard copy backup; log all evidence into system; compile evidence required to make lab runs and log out evidence for crime labs; deliver and pick up evidence at crime labs; compile and process all incoming District Attorney, defense, and private attorney requests; compile and process all incoming return to owner forms; return claimed property to citizens; maintain records from intake, through prosecution, to final disposition; purge all Police property and evidence according to state and local mandates; clean blood drying cabinets and evidence room and garages.
• Assist on various cases; follow-up on runaway/missing adult cases; make phone calls; obtain DNA and dental records to send to state; confirm computer generated list of persons reported missing; follow-up on misdemeanor domestic reports including to pull related documents and research past incidents.
• Provide information and assistance to the general public including to work at the front counter in the Police Department lobby; answer citizen inquiries, provide information, and respond to complaints and requests for services from other department staff, the general public, other law enforcement agencies, and other agencies; receive incident reports and police reports; assist citizens with miscellaneous form requests; perform ticket sign offs and vehicle releases.
• Perform a variety of clerical and administrative functions in support of the Police Department services and activities; provide training to new personnel related to area of assignment; assist with special projects as assigned.
• Register sex/arson/narcotic/gang registrants.
• Fingerprint citizens for employment and licensing; perform livescan transmission.
• Calibrate and maintain Preliminary Alcohol Screening Devices; send defective units out for repair as necessary.
• Maintain various logs and records; gather information and prepare routine reports as assigned; enter, input, and retrieve a variety of information using a computer terminal.
• Conduct background searches as required including those for massage therapists and card room dealers.
• Appear in court to present evidence and testimony.
• Order and maintain supplies related to area of assignment; stock assigned vehicle.
• Perform related duties as required.

Benefits

• The City of Antioch is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED