Police Community Services Officer - Front Desk

City of Surprise • Surprise, AZ

1d • Onsite

About The Position

Incumbents are non-sworn employees who perform non-emergency support services at the front desk of the lobby of the Police Department building and at the customer service/security desk in the lobby of the City Hall building. Primary responsibilities and duties include responding to visitor inquiries, providing directions, handling calls (walk-ins, over the phone, and e-mail) for service not requiring the presence of a sworn officer; taking and writing reports; receiving evidence and found property; and assisting investigations by making initial contact with other law enforcement agencies and courts, retail stores, victims, and suspects and offenders.

Requirements

• High school diploma, or G.E.D.
• Two years of directly-related experience
• Must be able to obtain and maintain the ACJIS/NCIC Terminal Operator Certification within one (1) week of hire date

Responsibilities

• Responding to visitor inquiries
• Providing directions
• Handling calls (walk-ins, over the phone, and e-mail) for service not requiring the presence of a sworn officer
• Taking and writing reports
• Receiving evidence and found property
• Assisting investigations by making initial contact with other law enforcement agencies and courts, retail stores, victims, and suspects and offenders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED