Front Desk Services

Openstay•Tucson, AZ

3d•Onsite

About The Position

Hotel McCoy Front Desk Guest Services / Bartender – Job Description Position Summary Provide exceptional guest service by creating a welcoming, fun, and memorable experience from check-in to check-out. This hybrid role includes front desk operations, bartending, and assisting with lobby hospitality while maintaining a positive atmosphere.

Requirements

Excellent communication and customer service skills.
Ability to multitask in a fast-paced environment.
Friendly, outgoing, and professional attitude.
Basic computer and cash-handling skills.
Ability to work evenings, weekends, and holidays.
Arizona Title 4 Alcohol Certification (Arizona locations).
Arizona Food Handler Card (Arizona locations).

Nice To Haves

Previous hospitality or bartending experience preferred but not always required.

Responsibilities

Welcome guests and complete check-in and check-out procedures.
Answer phones, make reservations, and respond to guest inquiries.
Process payments and maintain accurate guest records.
Resolve guest concerns professionally and efficiently.
Recommend local attractions, restaurants, and hotel amenities.
Maintain a clean, organized, and inviting front desk and lobby.
Prepare and serve beer, wine, cocktails, and non-alcoholic beverages.
Verify guest identification and follow responsible alcohol service laws.
Maintain bar cleanliness and restock beverages and supplies.
Process bar transactions and balance cash receipts.
Create a friendly, engaging atmosphere for hotel guests.
Prepare simple food items when required (such as grilled cheese or light snacks at some locations).
Assist with lobby events and guest activities.
Work collaboratively with housekeeping and maintenance teams.
Follow hotel safety, sanitation, and customer service standards.