Navigator HRSN

Open Sky Community Services • Worcester, MA

34d

About The Position

Open Sky’s Community Supports Program is a MassHealth-funded navigator service providing case management and care coordination to people in the community. Members served have a mental health disorder or co-occurring disorder and are considered at high risk for admission to a 24-hour treatment setting.

The Community Services Navigator provides case management and direct outreach to an assigned caseload. Members may be enrolled in Community Services Programs, Recovery Support Navigation, Behavioral Health Justice Involved, and/or the Community Support Program for People Experiencing Chronic Homelessness. The role includes developing support plans, coordinating services with members and community partners, assisting with transportation to essential appointments during transitions to community-based transportation, and participating in an on-call rotation.

Requirements

• High school diploma, GED, or equivalent.
• Valid driver’s license with an acceptable driving history.
• Reliable, insured transportation.
• At least 2 years of experience working with or lived experience related to homelessness, justice involvement, adults with serious and persistent mental illness, substance use disorders, and underserved populations.
• Excellent communication, documentation, time management, and organizational skills.

Responsibilities

• Provide case management and direct outreach support to assigned members.
• Develop support plans with members that align with and support existing comprehensive care plans.
• Complete assessments and support plans according to required timelines and specifications.
• Coordinate treatment as a liaison among members, community agencies, families, employment and education entities, care coordination entities, emergency service providers, outpatient clinics, and others.
• Collaborate with medical and behavioral health providers to obtain any active comprehensive care plans the member may have.
• Provide temporary transportation assistance to essential medical and behavioral health appointments while members transition to community-based transportation resources.
• Participate in an on-call rotation.

Benefits

• Individual and group supervision, professional development, and training opportunities.
• Paid time off starting at 29 days in the first year, including 12 paid holidays; increases to 32 days in the second year, with a current maximum of 43 days.
• Tuition reimbursement and reimbursement for a variety of human services certifications.
• Medical, dental, and vision insurance with prescription plan.
• 403(b) retirement plan with employer match.
• Life insurance, 100% employer-paid.
• Eligible employer for the Public Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED